Lakeitha Scott
Houma
Summary
Detail-oriented PBX Operator known for exceptional customer service and effective call management. Experience in assisting clients with daily living activities while ensuring seamless communication among departments. Committed to fostering positive interactions and improving overall client satisfaction.
Overview
16
16
years of professional experience
Work History
PBX Operator
Thibodaux Regional Health Stystem
Thibodaux
02.2024 - Current
- Managed call routing to appropriate departments for efficient communication.
- Operated multi-line phone system for incoming and outgoing calls.
- Provided excellent customer service to patients and visitors via phone.
Direct Support Worker
Home Care PCA
Thibodaux
03.2010 - 11.2021
- Monitored clients' health and reported changes to healthcare professionals.
- Assisted clients with daily living activities and personal care tasks.
- Coordinated transportation for medical appointments and community activities.
Education
Certificate of Technical Studies - Medical Office Assistant
Fletchr Technical Community College
Schriever, LA05-2026
High School Diploma -
Terrebonne High School
Houma, LA05-1998
Skills
- Call routing
- Health records management
- Communication management
- Customer service
- Time management
- Attention to detail
Timeline
PBX Operator
Thibodaux Regional Health Stystem
02.2024 - Current
Direct Support Worker
Home Care PCA
03.2010 - 11.2021
Certificate of Technical Studies - Medical Office Assistant
Fletchr Technical Community College
High School Diploma -
Terrebonne High School