Lakendra Touson
Lake Charles
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
9
9
years of professional experience
Work History
Housekeeping Aide
Sodexo Services
Lake Charles
01.2026 - Current
- Maintained cleanliness and order in assigned areas throughout the facility.
- Utilized commercial cleaning equipment to perform routine maintenance tasks.
- Conducted deep cleaning tasks during scheduled maintenance periods as needed.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Removed trash from all guest rooms on a daily basis.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Followed specific cleaning instructions provided by supervisors.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
- Monitored common areas for cleanliness and safety.
- Complied with safety rules set forth by management during daily operations.
- Replenished bathroom amenities such as soap, shampoo and conditioner.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Dusted furniture, fixtures, and other surfaces.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Assistant Store Manager
Family Dollar
Lake Charles
11.2024 - Current
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by restocking shelves and organizing products.
- Trained new employees on store policies and customer service standards.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Monitored sales floor to maintain cleanliness and product availability.
- Collaborated with team to implement promotional displays and seasonal setups.
- Processed cash transactions accurately during busy shifts.
- Participated in loss prevention efforts by monitoring security measures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Direct Service Provider
Always Caring
Jennings
08.2016 - 09.2025
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with team members to ensure client satisfaction.
- Maintained a clean and safe environment for clients during service hours.
- Provided emotional support and companionship to enhance client well-being.
- Documented client progress and reported concerns to supervisors promptly.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Assisted with meal planning to meet nutritional plans.
- Tracked and reported clients' progress based on observations and conversations.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
- Provided emotional support to clients in times of distress.
- Helped clients get in and out of beds and wheelchairs.
- Organized oral medications for clients following dosage and schedule requirements.
Housekeeper
Ret
Lake Charles
08.2020 - 07.2021
- Cleaned and sanitized guest rooms to maintain high standards of hygiene.
- Organized and restocked cleaning supplies to ensure operational efficiency.
- Reported maintenance issues to management for timely resolution and safety compliance.
- Implemented efficient cleaning techniques to enhance workflow and productivity.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Skills
- Inventory management
- Visual merchandising
- Customer service
- Cash handling
- Staff training
- Effective communication
- Problem solving
- Relationship building
- Flexible schedule
- Cash auditing
- Staff supervision
- Customer service management
- Retail operations
- Team building and leadership
- New hire training
- Pricing and markdowns
- Customer experience
- Customer relations
- Store opening and closing
- Stock rotations
Languages
English
Professional
Timeline
Housekeeping Aide
Sodexo Services
01.2026 - Current
Assistant Store Manager
Family Dollar
11.2024 - Current
Housekeeper
Ret
08.2020 - 07.2021
Direct Service Provider
Always Caring
08.2016 - 09.2025