Lakendra Williams
Many
Summary
Dynamic Pharmacy Technician with experience supporting the day-to-day functions and services of pharmacies. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individuals needs.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Good Day Farm
Natchitoches
11.2023 - 02.2025
- Greeting customers, answering customers' questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption, and keeping the manager informed of any complaints or operational issues.
- Dispense cannabis products, answer patient questions, and assist with filling prescriptions and preparing medications.
- Answered telephones to respond to questions or requests.
Pharmacy Technician
NRMC
Natchitoches
10.2022 - 03.2023
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted in training new employees on pharmacy procedures.
- Prepared prescription transfers to other pharmacies.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Monitored prescription refill requests and communicated with patients regarding their status.
Pharmacy Technician
Walgreens
Natchitoches
07.2020 - 07.2022
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Direct Care Worker
Sabine Medical Center
Many
03.2016 - 12.2019
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Maintained confidentiality according to agency policies regarding client information.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Assisted clients with daily activities, including meal preparation and medication administration.
Education
Bachelor of Science - Biology
Northwestern State University of Louisiana
Natchitoches, LA05-2019
Pharmacy Technician -
Ayers Career College
Shreveport, LA05-2019
High School Diploma -
Many High School
Many, LA05-2015
Skills
- Medication dispensing
- Prescription filling
- Patient consultation
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Answering customer questions
- Creative problem solving
- Building customer trust and loyalty
Timeline
Pharmacy Technician
Good Day Farm
11.2023 - 02.2025
Pharmacy Technician
NRMC
10.2022 - 03.2023
Pharmacy Technician
Walgreens
07.2020 - 07.2022
Direct Care Worker
Sabine Medical Center
03.2016 - 12.2019
Bachelor of Science - Biology
Northwestern State University of Louisiana
Pharmacy Technician -
Ayers Career College
High School Diploma -
Many High School