Lakesha M Arkansas
Shreveport
Summary
Dynamic professional with extensive experience in inventory management and staff training at HomeGoods. Proven ability to optimize stockroom organization and enhance team performance through effective communication. Skilled in safety compliance and problem-solving, consistently achieving operational efficiency and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Backroom Coordinator
HomeGoods, TJX Companies
Shreveport
02.2022 - Current
- Coordinated backroom operations to ensure efficient stock management and timely order fulfillment.
- Trained new staff on inventory processes, backroom organization, and safety protocols to enhance team performance.
- Ensured compliance with all safety regulations, policies and procedures.
- Executed daily tasks such as replenishing shelves, organizing stock rooms, and maintaining a clean work environment.
- Assisted in organizing merchandise displays to enhance the shopping experience for customers.
- Optimized backroom layout to improve accessibility and workflow for team members.
- Trained staff on proper lifting techniques and safe equipment usage to minimize workplace injuries.
- Collaborated with other team members to complete projects in a timely manner.
- Assisted in the organization and stocking of merchandise in designated areas.
- Organized backroom storage area to ensure efficient use of space.
- Kept stockroom clean and neat for maximum productivity.
Tax Preparer
ADVANCE TAX EXPRESS
Benton
01.2009 - 04.2021
- Prepare tax returns for individuals or small businesses.
- Collaborated with clients to gather necessary documentation for efficient tax filing.
- Provided guidance on tax-related questions and concerns to enhance client understanding.
- Utilized tax software to streamline the preparation and filing processes for clients.
- Reviewed and updated client information to reflect any changes in tax regulations.
- Provided support during audits by preparing relevant documentation and records.
- Filed electronically through approved software programs.
Retail Auditor
RGIS Inventory
Shreveport
06.2018 - 03.2020
- To provide an accurate and precise count of inventory on hand.
- Performed thorough inventory audits to ensure accuracy and compliance with company standards.
- Trained team members on proper auditing techniques and best practices to enhance accuracy.
- Developed and maintained detailed audit documentation and reports for internal review.
- Communicated audit findings effectively to management and stakeholders for corrective actions.
- Ensured timely completion of all assigned tasks within set deadlines.
Customer Service Associate
Petro Stopping Center
Shreveport
06.2017 - 03.2019
- Assist customer with their everyday purchases.
- Attracts potential customer service customers by answering product and service questions, suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure complete customer satisfaction.
- Assisted customers with product selections and inquiries to ensure a positive shopping experience.
- Managed cash register operations, processing payments accurately and efficiently.
- Documented customer feedback and recommendations to improve service quality.
Direct Service Worker
Comfort Keepers
Dallas
07.2016 - 07.2018
- Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility.
- Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals.
- May provide assistance at non-residential care facilities.
- May advise families, the elderly, convalescents, and persons with disabilities regarding such things as nutrition, cleanliness, and household activities.
- Provided companionship and emotional support to enhance clients' quality of life.
- Maintained a safe and comfortable environment for clients by adhering to safety protocols.
- Collaborated with family members to establish care plans tailored to individual needs.
Assistant Store Manager
Family Dollar
Shreveport
07.2015 - 09.2017
- Primary role is to be acting manager while store manager is not in attendance.
- Help manager keep store running smoothly by taking on some managerily tasks such as overseeing employees or providing customer service.
- Assisted in training new hires on store policies, customer service techniques, and cash handling procedures.
- Monitored merchandise displays to ensure compliance with company standards and enhance customer engagement.
- Implemented promotional strategies to boost sales during key events and holidays.
- Maintained cleanliness and organization of the sales floor to provide a pleasant shopping environment.
Direct Service Worker
Home Instead
Richardson
05.2016 - 07.2016
- Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility.
- Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals.
- May provide assistance at non-residential care facilities.
- May advise families, the elderly, convalescents, and persons with disabilities regarding such things as nutrition, cleanliness, and household activities.
Direct Service Worker
Golden Patient Care Services
Shreveport
04.2015 - 06.2015
- Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility.
- Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals.
- May provide assistance at non-residential care facilities.
- May advise families, the elderly, convalescents, and persons with disabilities regarding such things as nutrition, cleanliness, and household activities.
Security Officer
Weiser Security Services
Shreveport
02.2013 - 06.2014
- Observe and report activities and incidents at an assigned client site, providing for the safety of client property and personnel; while making periodic tours to check for irregularities and to inspect protection devices and fire control equipment.
- Collaborated with team members to develop and implement emergency response plans for various scenarios.
- Responded promptly to security incidents, documenting actions taken and reporting findings to management.
- Performed access control by verifying credentials and issuing visitor passes to maintain facility security.
Direct Service Worker
St. Genevie
Shreveport
08.2011 - 02.2013
- Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility.
- Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals.
- May provide assistance at non-residential care facilities.
- May advise families, the elderly, convalescents, and persons with disabilities regarding such things as nutrition, cleanliness, and household activities.
Janitorial Assistant
Jones and Jones Janitorial
Dallas
02.2009 - 06.2011
- Keep buildings in clean and orderly condition.
- Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish.
- Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.
Customer Service Representative
NPC International
Bossier City
08.2007 - 01.2009
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Processed customer orders accurately to ensure timely fulfillment and satisfaction.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Collected customer feedback to improve service quality and enhance the overall experience.
- Collaborated with team members to streamline processes and improve customer service delivery.
Education
Associate of Applied Science - Computer And Information Systems
Southern University At Shreveport
Shreveport, LA05-2024
High School Diploma - General High School Curriculum
Hillcrest High School
Dallas, TX05-2002
Skills
- Inventory management
- Stock replenishment
- Safety compliance
- Staff training
- Backroom organization
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Merchandise processing
- Pallet jack operation
- Stockroom arrangements
- Loading and unloading
- Heavy lifting
- Pallet staging
- Storeroom organization
Timeline
Backroom Coordinator
HomeGoods, TJX Companies
02.2022 - Current
Retail Auditor
RGIS Inventory
06.2018 - 03.2020
Customer Service Associate
Petro Stopping Center
06.2017 - 03.2019
Direct Service Worker
Comfort Keepers
07.2016 - 07.2018
Direct Service Worker
Home Instead
05.2016 - 07.2016
Assistant Store Manager
Family Dollar
07.2015 - 09.2017
Direct Service Worker
Golden Patient Care Services
04.2015 - 06.2015
Security Officer
Weiser Security Services
02.2013 - 06.2014
Direct Service Worker
St. Genevie
08.2011 - 02.2013
Janitorial Assistant
Jones and Jones Janitorial
02.2009 - 06.2011
Tax Preparer
ADVANCE TAX EXPRESS
01.2009 - 04.2021
Customer Service Representative
NPC International
08.2007 - 01.2009
Associate of Applied Science - Computer And Information Systems
Southern University At Shreveport
High School Diploma - General High School Curriculum
Hillcrest High School