LaKeshia Armstrong
Monroe
Summary
Dynamic Store Manager with extensive experience at Dollar General Corporations, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and problem-solving. Skilled in inventory control and cash management, fostering a positive work environment while driving operational success.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar General Corporations
10.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Manager
Fred's Discount Store
03.2008 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree -
University of Louisiana At Monroe
Monroe, LaSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
Languages
English
Full Professional
Timeline
Store Manager
Dollar General Corporations
10.2019 - Current
Store Manager
Fred's Discount Store
03.2008 - 06.2019
No Degree -
University of Louisiana At Monroe
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