Lakeshia Jewitt Aikens
Metairie
Summary
Client services professional with extensive experience in direct customer engagement across various industries. Proficient in product knowledge and consumer trends, driving customer satisfaction and loyalty. Recognized for maintaining high ethical standards and fostering trust with clients.
Overview
11
11
years of professional experience
Work History
Cage Cashier
Treasure Chest Casino
Kenner
05.2024 - 01.2026
- Processed transactions accurately to ensure compliance with casino standards and build trust.
- Trained new staff on cash handling procedures and customer service expectations.
- Documented daily transactions to support financial reporting requirements.
- Executed daily balancing activities including count-down verifications and reconciliations.
- Managed large cash volumes to increase service efficiency and enhance customer satisfaction.
- Resolved customer disputes effectively, demonstrating strong problem-solving skills.
- Adhered strictly to protocols to maintain regulatory compliance and operational integrity.
Cage Cashier
L'Auberge Casino & Hotel
Baton Rouge
04.2022 - 05.2024
- Optimized check-in/out processes and reservation management, reducing wait times and increasing satisfaction scores.
- Processed transactions accurately to enhance trust and maintain compliance.
- Managed large cash volumes efficiently, improving service quality.
- Resolved disputes swiftly, demonstrating strong problem-solving abilities.
- Adhered to protocols rigorously to ensure regulatory compliance.
- Implemented cash handling improvements, reducing errors and streamlining workflow.
Hotel Front Desk Clerk
Renaissance Hotel
Baton Rouge
01.2023 - 10.2023
- Resolved guest issues promptly while maintaining high service standards.
- Coordinated with departments to optimize hotel operations and enhance efficiency.
- Updated room status and processed payments using Opera PMS software.
- Enhanced guest experiences through effective problem-solving techniques.
- Collaborated with diverse coworkers to achieve objectives and address product-related issues.
- Promoted customer satisfaction by delivering knowledgeable and friendly service.
- Identified customer needs quickly and efficiently to provide targeted solutions.
General Manager
Wendy's
Baton Rouge
01.2021 - 04.2022
- Oversaw daily operations to ensure compliance with company standards.
- Managed staff schedules to optimize labor efficiency and productivity.
- Trained new employees on restaurant policies and customer service techniques.
- Implemented inventory control measures to reduce waste and costs.
- Monitored food quality and safety protocols consistently throughout shifts.
- Led team meetings to communicate goals and boost employee morale.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Pizza Hut
Winnfield
06.2016 - 12.2020
- Oversaw daily operations to ensure compliance with company standards.
- Trained new employees on restaurant policies and customer service techniques.
- Managed staff schedules to optimize labor efficiency and productivity.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
Customer Service Representative (Remote)
Paychex
Winnfield
02.2020 - 11.2020
- Processed payroll efficiently, resolving inquiries to boost customer satisfaction.
- Maintained customer relationships through effective communication, driving repeat business.
- Leveraged CRM systems to track interactions, significantly enhancing service quality.
- Managed multi-channel communication, providing customer assistance via phone, email, and chat.
Front Desk Agent
Rodeway Inn & Suites Winnfield
Winnfield
05.2016 - 07.2019
- Greeted guests warmly upon arrival and departure.
- Managed room reservations using hotel management software.
- Handled guest inquiries and resolved issues promptly.
- Coordinated housekeeping schedules to ensure room readiness.
- Processed payments and maintained accurate transaction records.
- Assisted with check-in and check-out procedures efficiently.
Security Guard
Imperial Security
Dallas
12.2014 - 02.2016
- Maintained vigilant security presence to ensure personnel and asset safety.
- Reduced incident rates significantly by implementing improved patrol routes.
- Monitored surveillance systems meticulously to identify and address potential breaches promptly.
- Coordinated with team members to enhance security measures and protocols.
- Developed new emergency response protocols to improve incident handling.
- Proactively identified vulnerabilities, proposing and implementing effective solutions.
- Maintained detailed incident reports for thorough documentation of activities.
- Significantly decreased unauthorized access attempts through strategic interventions.
Education
Bachelor of Science -
Maryville University of Saint Louis
St. Louis, MO05-2025
Medical Administrative Assistant -
Ultimate Medical Academy
Clearwater, FL02.2020
Skills
- Customer service
- Regulatory compliance
- Cash handling
- Conflict resolution
- Financial reporting
- Schedule management
- Records maintenance
- Inventory oversight
- Identification guidelines
- Hospitality and accommodation
- Software proficiency
- Computer literacy and POS systems
- Microsoft office
- Friendly, positive attitude
- Surveillance expertise
- Complex Problem-solving
- Workplace violence prevention
Timeline
Cage Cashier
Treasure Chest Casino
05.2024 - 01.2026
Hotel Front Desk Clerk
Renaissance Hotel
01.2023 - 10.2023
Cage Cashier
L'Auberge Casino & Hotel
04.2022 - 05.2024
General Manager
Wendy's
01.2021 - 04.2022
Customer Service Representative (Remote)
Paychex
02.2020 - 11.2020
General Manager
Pizza Hut
06.2016 - 12.2020
Front Desk Agent
Rodeway Inn & Suites Winnfield
05.2016 - 07.2019
Security Guard
Imperial Security
12.2014 - 02.2016
Bachelor of Science -
Maryville University of Saint Louis
Medical Administrative Assistant -
Ultimate Medical Academy