Lakiesha Terrio
Zachary
Summary
Versatile and results-driven professional with a proven track record at companies like AT&T, excelling in customer service and organizational skills. Demonstrated ability to enhance process efficiency and team mentorship at HomeDepot, alongside adeptness in package handling and data entry. Recognized for exceptional time management and commitment to safety and quality standards.
Overview
25
25
years of professional experience
Work History
City Letter Carrier
United States Postal Service
06.2021 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
Service Desk Lead
HomeDepot
02.2018 - 06.2021
- Promoted a culture of continuous improvement through regular process evaluations, identifying areas for enhancement or streamlining initiatives. Helped customers with online and in store ordering while mentoring junior team members.
Customer Service Representative
AT&T
03.2008 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Machine Operator
Coca Cola Bottling
09.1999 - 10.2006
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
Associate of Arts - Retail Merchandising
Camelot College/
2722 Wooddale Blvd Baton Rouge LaGED -
Istrouma High School
3730 Winbourne Ave. Baton Rouge La05-1991
Skills
Invoice
Organizational Skills
Time Management
Data Entry
Customer Service
Package Handling
Merchandising
Delivery Driver Experience
Administrative Experience
Accounting
Timeline
City Letter Carrier
United States Postal Service
06.2021 - Current
Service Desk Lead
HomeDepot
02.2018 - 06.2021
Customer Service Representative
AT&T
03.2008 - 08.2016
Machine Operator
Coca Cola Bottling
09.1999 - 10.2006
Associate of Arts - Retail Merchandising
Camelot College/
GED -
Istrouma High School
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