Lakisa Brown
White Castle,La
Summary
Personable and dedicated Customer Service Specialist with over 19 years of experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Credentialing Specialist
Unum
05.2023 - 01.2024
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Received and evaluated applications to look for missing and inaccurate information.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during credentialing process.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during credentialing process.
Customer Service Specialist
ATT
11.2004 - 05.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Explained benefits, features and recommendations to maximize client retention.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Led team engagement to assist cross-functional departments and achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Exceeded company productivity standards on consistent basis.
Education
Associate - Medical Assistant
Remington College
Baton Rouge, LA05.2000
Skills
- File Maintenance/File Claim
- Customer Retention Strategies
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Verbal and Written Communication
- Problem Resolution
- Multi-line Phone system
- 60 wpm Typing Speed
- Microsoft Office Suite
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Data Evaluation
Timeline
Credentialing Specialist
Unum
05.2023 - 01.2024
Customer Service Specialist
ATT
11.2004 - 05.2023
Associate - Medical Assistant
Remington College
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