Lakisha Chandler
Westwego
Summary
Detail-oriented Clinical Research Coordinator with expertise in regulatory compliance and data management, ensuring seamless trial execution and participant safety.
Overview
24
24
years of professional experience
Work History
Clinical Research Coordinator
Eastern clinical research
New Orleans
01.2026 - Current
- Coordinated clinical trial activities and ensured compliance with regulatory guidelines.
- Managed participant recruitment and maintained accurate enrollment records.
- Facilitated communication between study sponsors, investigators, and regulatory bodies.
- Developed and maintained study documentation in accordance with protocols.
- Trained and supervised junior staff on best practices and procedures.
- Monitored patient safety and reported adverse events promptly to stakeholders.
- Organized study-related meetings and prepared comprehensive meeting agendas.
- Reviewed data collection methods to ensure accuracy and consistency across studies.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
- Monitored patient safety during clinical trials according to established guidelines.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Reviewed CRFs for completeness and accuracy before database entry.
- Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
- Assisted in the preparation of Institutional Review Board submissions for clinical trials.
- Kept patient care protocols and clinical trial operations in compliance.
- Conducted routine visits to research sites to ensure compliance with protocol requirements.
- Reviewed medical records for accuracy of source documentation prior to database lock.
- Collaborated with internal departments such as Regulatory Affairs and Data Management to ensure that all studies were conducted in accordance with ICH-GCP guidelines.
- Organized investigator meetings; developed meeting agendas; created presentations; tracked action items from meetings; coordinated follow-up communications after meetings.
- Collected, processed and delivered specimens from trial participants.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
- Developed and maintained accurate and timely study databases.
- Developed case report forms for data collection at investigational sites.
- Compiled trial related documents into a master file as required by sponsor or regulatory agency.
- Performed patient assessments, collected and analyzed data, and prepared reports.
- Provided guidance on Good Clinical Practice regulations and other applicable regulatory standards.
- Conducted quality assurance audits at research sites to ensure adherence to protocols, SOPs, regulations, guidelines.
- Organized, analyzed and modeled study data.
- Prepared informed consent forms for review by ethics committees.
- Facilitated resolution of protocol deviations or violations reported by sites or detected through monitoring activities.
- Assisted in preparing periodic reports summarizing progress of clinical studies.
- Provided training to study staff on protocol requirements and GCP regulations.
- Conducted screening interviews to determine eligibility of possible subjects.
- Took vital signs and collected medical histories as part of study protocols.
- Educated participants on studies and anticipated outcomes.
- Monitored subject enrollment and tracked dropout details.
- Placed orders for medications to be used in studies.
Lab Assistant
LabCorp
New Orleans
11.2023 - 01.2026
- Prepared laboratory samples for analysis and experimentation.
- Maintained accurate records of test results and procedures.
- Assisted in the calibration of laboratory equipment and instruments.
- Organized and restocked laboratory supplies and materials as needed.
- Conducted routine maintenance on lab equipment to ensure functionality.
- Collaborated with team members to troubleshoot experimental issues.
- Ensured compliance with safety protocols and laboratory standards.
- Supported researchers by compiling data for reports and presentations.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Produced and submitted laboratory documents and reports per compliance requirements.
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Prepared laboratory equipment and instrumentation required for tests, research, process, or quality control.
- Ensured compliance with all safety regulations when performing experiments.
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
- Monitored quality control measures for accuracy of test results.
- Sanitized workstations and instruments to avoid cross-contamination.
- Organized lab test solutions, compounds and reagents.
Laboratory Assistant Intern
Ochsner Hospital
Kenner
11.2023 - 02.2025
- Assisted in preparing laboratory samples for analysis and testing.
- Maintained cleanliness and organization of laboratory workspaces and equipment.
- Supported senior staff by documenting experimental procedures and results.
- Followed safety protocols to ensure a secure working environment in the lab.
- Operated basic laboratory equipment under supervision to assist with experiments.
- Prepared reagents and solutions for various laboratory experiments and processes.
- Collaborated with team members to streamline daily laboratory operations effectively.
- Conducted routine inventory checks of lab supplies to maintain stock levels.
- Tested lab solutions, sampled raw materials, and performed in-process tests for quality.
- Recorded and reported test results accurately according to established procedures.
Laboratory Assistant
Accu Reference laboratory
New Orleans
12.2018 - 08.2023
- Prepared laboratory samples for analysis and testing procedures.
- Maintained cleanliness and organization of laboratory workspaces and equipment.
- Assisted in conducting routine tests following established protocols and safety standards.
- Collaborated with medical staff to ensure timely sample processing and reporting.
- Supported inventory management by tracking supplies and restocking as needed.
- Documented test results accurately in laboratory information systems.
- Operated laboratory equipment, ensuring proper functionality and maintenance protocols were followed.
- Trained new staff on standard operating procedures and safety practices in the lab.
- Prepared samples for analysis by following standard laboratory procedures.
- Ensured that laboratory procedures are followed correctly at all times.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
- Obtained samples for testing following standard protocols.
- Monitored lab supplies and proactively replenished for convenience and availability.
- Documented experimental procedures accurately in logbooks or electronic databases.
- Isolated, identified and prepared specimens for examination.
- Maintained clean and organized work area with adequate supplies and reagents.
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
- Assisted in training new personnel on proper use of laboratory equipment or techniques.
- Implemented lab procedures to prevent errors and protect staff.
- Conducted quality control checks on products to ensure accuracy of results.
- Consulted with technicians and researchers to analyze atypical results.
- Maintained lab inventory and ordered supplies as needed.
- Monitored environmental conditions within the laboratory to ensure compliance with regulations.
- Compiled reports summarizing experimental results for review by senior staff members.
- Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.
- Participated in meetings to discuss project progress, findings, and recommendations.
- Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expenditure log.
- Assisted in the development of new products or processes in the lab environment.
- Prepared lab for daily operations by stocking materials and equipment.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Prepared specimens and forms for transport to outside laboratories.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Attended lab meetings to participate in research discussions.
- Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
- Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
- Collaborated with laboratory team to develop and validate new testing procedures, improving efficiency and accuracy.
- Engaged in collaborative research projects, contributing to scientific papers and presentations.
- Performed statistical analysis of test results to identify trends, anomalies, and areas for further investigation.
- Conducted routine and specialized tests in medical or research labs to support diagnostic and research activities.
- Processed hematology and chemistry samples.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Presented experimental findings in presentations with graphs, charts and other visual aids.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Used scientific method to assist colleagues and supervisors with experiments.
- Participated in extra training and courses to refine and improve upon industry knowledge.
Patient Service Representative ll
Quest Diagnostic
New Orleans
09.2014 - 12.2018
- Greeted patients and provided information about testing services and procedures.
- Scheduled appointments using electronic medical record systems and managed patient inquiries.
- Verified patient insurance information and ensured compliance with billing practices.
- Collaborated with healthcare staff to streamline patient service processes and workflows.
- Addressed patient concerns and resolved issues related to test results or services.
- Educated patients on specimen collection procedures and pre-test requirements effectively.
- Maintained a clean and organized reception area to enhance patient experience.
- Assisted in training new staff on patient service protocols and system usage.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Reviewed patient accounts for accuracy on a regular basis.
- Utilized technology and specialized software to maximize productivity.
- Sorted and distributed incoming mail daily.
- Referred patients to appropriate professionals and services.
- Maintained accurate records of services provided during each visit or procedure.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Documented patient counters in hospital system and initiated follow-up actions.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Reported liabilities and risk management concerns to supervisor for review.
- Screened patients for eligibility for state, local and federal assistance programs.
- Stayed current on community-based resources and services useful to patients.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
Senior Laboratory Assistant
Angels On Call Homecare
Marrero
02.2009 - 07.2009
- Monitored and recorded vital signs, reporting changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to care plans and instructions from healthcare providers.
- Coordinated transportation for medical appointments and community activities.
- Documented client progress and care provided in detailed reports for case management.
- Collaborated with family members to address client needs and preferences effectively.
Phlebotomy Technician
East Jefferson Hospital
Metairie
11.2005 - 10.2008
- Collected blood samples following strict safety protocols and procedures.
- Maintained accurate patient records in electronic health record systems.
- Prepared and labeled specimens for laboratory analysis efficiently.
- Coordinated with healthcare staff to ensure timely patient care.
- Educated patients about the blood draw process and answered questions.
- Assisted in training new phlebotomy technicians on best practices.
- Monitored inventory of supplies and restocked as needed regularly.
- Adhered to infection control standards during all phlebotomy procedures.
- Performed venipuncture and skin puncture on patients of all ages.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Labeled specimen containers with patient information accurately and legibly.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Maintained cleanliness of work area throughout shift.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Processed specimens to ensure accurate results.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
Laboratory Technician
Children's hospital
New Orleans
06.2005 - 01.2006
- Conducted routine laboratory tests on pediatric samples.
- Operated and maintained laboratory equipment for accurate results.
- Prepared specimens for analysis in compliance with safety standards.
- Collaborated with healthcare teams to ensure efficient sample processing.
- Recorded and documented test results in electronic health records.
- Assisted in training new staff on laboratory protocols and procedures.
- Monitored inventory of lab supplies and ordered as needed.
- Ensured cleanliness and organization of the laboratory workspace.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Performed routine maintenance tasks such as cleaning glassware, changing filters.
Laboratory Assistant
West Jefferson Hospital
Marrero
12.2001 - 03.2005
- Prepared laboratory samples for analysis and testing procedures.
- Maintained cleanliness and organization of laboratory workspaces and equipment.
- Assisted in conducting routine tests following established protocols and safety standards.
- Collaborated with medical staff to ensure timely sample processing and reporting.
Education
Associate of Applied Science - Nurse Technician
Nick Randazzo Community College
Gretna, LA09-2000
High School Diploma -
L.W Higgins High School
Marrero, LA05-1996
Some College (No Degree) -
Delgado Community College
New Orleans, LASkills
- Clinical trial coordination
- Regulatory compliance
- Patient enrollment management
- Data documentation
- Adverse events reporting
- Research ethics
Timeline
Clinical Research Coordinator
Eastern clinical research
01.2026 - Current
Lab Assistant
LabCorp
11.2023 - 01.2026
Laboratory Assistant Intern
Ochsner Hospital
11.2023 - 02.2025
Laboratory Assistant
Accu Reference laboratory
12.2018 - 08.2023
Patient Service Representative ll
Quest Diagnostic
09.2014 - 12.2018
Senior Laboratory Assistant
Angels On Call Homecare
02.2009 - 07.2009
Phlebotomy Technician
East Jefferson Hospital
11.2005 - 10.2008
Laboratory Technician
Children's hospital
06.2005 - 01.2006
Laboratory Assistant
West Jefferson Hospital
12.2001 - 03.2005
Associate of Applied Science - Nurse Technician
Nick Randazzo Community College
High School Diploma -
L.W Higgins High School
Some College (No Degree) -
Delgado Community College