Lakiya Lee
Pine Grove
Summary
Dependable and highly organized healthcare worker with experience assisting patients in clinical and fitness settings. I’ve worked directly with patients as a PT tech, supported therapists, helped manage front desk duties, and kept things flowing smoothly behind the scenes. Passionate about creating a welcoming environment where patients feel seen, supported, and valued. Eager to grow in a medical administrative role and bring a positive presence to the front lines of patient care.
Overview
5
5
years of professional experience
Work History
Physical Therapist Tech
Affiliated Therapy
03.2023 - Current
- Greeted and assisted patients during clinic visits, ensuring a welcoming and professional first impression.
- Scheduled follow-up therapy appointments and coordinated availability with clinic calendars.
- Assisted patients with mobility and positioning as needed, ensuring safety and compliance with PT protocols.
- Called patients to confirm appointments, reschedule sessions, or follow up on missed visits.
- Prepared treatment areas by cleaning equipment, setting up modalities (hot packs, ice, NMES units), and maintaining a sanitized environment.
- Guided patients through therapeutic exercises, correcting form and encouraging adherence to safety protocols.
Customer Service Associate/Cashier
Walmart
03.2023 - 03.2025
- Provided exceptional customer service, ensuring a positive experience for every guest.
- Developed strong communication skills, assisting customers with questions and resolving concerns.
- Maintained accuracy in transactions, handling cash, credit, and electronic payments efficiently.
- Multitasked in a fast-paced environment, similar to a clinical setting where attention to detail is crucial.
- Practiced HIPAA-like confidentiality by handling sensitive customer purchases with discretion.
- Collaborated with a diverse team, demonstrating adaptability and teamwork essential for working in a healthcare facility.
Athletic Training Student
St. Helena College & Career Academy
08.2020 - 05.2021
- Assisted in monitoring heart rates, blood pressure, and physical exertion levels for student-athletes.
- Gained hands-on experience in injury assessment, rehabilitation, and first aid procedures.
- Worked closely with healthcare professionals, learning patient care and medical documentation.
- Contributed to understanding of anatomy, muscle function, and cardiovascular endurance.
Education
Health Science
Louisiana State University at Alexandria
Alexandria, LA05.2026
Skills
- Communication skills
- Time management
- Leadership
- Computer literacy
- Microsoft word
- HIPAA compliance
- Appointment Scheduling
Timeline
Physical Therapist Tech
Affiliated Therapy
03.2023 - Current
Customer Service Associate/Cashier
Walmart
03.2023 - 03.2025
Athletic Training Student
St. Helena College & Career Academy
08.2020 - 05.2021
Health Science
Louisiana State University at Alexandria
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