Lamekeia Simpson
Keithville
Summary
Results-driven retail associate with a strong background in customer service and operational support. Proven ability to manage inventory effectively, resolve customer issues, and train new staff, contributing to high levels of customer satisfaction and seamless store operations.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Retail Associate
Kroger
01.2016 - Current
- Excellent customer service
- Cash handling & register operations
- Stocking & store support
- Collaborated with team members to ensure smooth store operations.
- Handled customer complaints professionally to enhance satisfaction.
- Monitored inventory levels and reported shortages to management.
- Participated in training new staff on operational procedures and customer service standards.
Production Worker (PRN)
Ronpak
01.2020 - 01.2021
- Packaging & production line
- Safety procedures & quality control
- Followed safety protocols to maintain a safe working environment.
- Loaded and unloaded materials for production lines as needed.
- Assisted in training new employees on operational procedures.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
Customer Service Representative
Teleperformance
01.2018 - 01.2019
- Call handling & issue resolution
- Account support & documentation
- Managed customer accounts and updated information accurately.
- Utilized CRM systems to track customer interactions and feedback.
- Provided training and support to new customer service representatives.
- Escalated complex issues to appropriate departments for resolution.
- Conducted follow-ups to ensure customer satisfaction and retention.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Science - Phlebotomist
Bossier Parish Community College
Bossier City, LA 01.2026 - 01.2026
Medical Assistance
Remington College
Shreveport, LA 01.2012 - 08.2013
Mansfield High School
Mansfield, LASkills
- Production Support
- Reliability
- Problem-Solving
- Safety procedures
- Inventory management
- Customer relationship management
- Team collaboration
- Staff training
- Effective communication
- Adaptability
- Equipment troubleshooting
- GMP compliance
Timeline
Associate of Science - Phlebotomist
Bossier Parish Community College
01.2026 - 01.2026
Production Worker (PRN)
Ronpak
01.2020 - 01.2021
Customer Service Representative
Teleperformance
01.2018 - 01.2019
Retail Associate
Kroger
01.2016 - Current
Medical Assistance
Remington College
01.2012 - 08.2013
Mansfield High School