Lanie Zimmerman
Prairieville
Summary
Dynamic Team Leader with a proven track record in progressive promotions within a three year period involving the enhancement of guest satisfaction and team performance. Skilled in problem-solving and team motivation, I implemented efficient workflows that boosted productivity during peak hours. Committed to fostering collaboration, I trained new team members and empowered the team to excel in their roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Chick-fil-A
07.2022 - Current
- Lead team in daily operations, ensuring high standards of customer service and food quality.
- Train and mentor new team members, fostering a collaborative work environment.
- Implement efficient workflow processes to enhance productivity during peak hours.
- Resolve customer complaints swiftly, improving overall guest satisfaction ratings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empower team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Nursing
Louisiana State University
Baton Rouge, LA12-2028
High School Diploma -
Dutchtown High School
Geismar, LA05-2024
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Certification
Basic Life Support as a Healthcare Provider
Timeline
Team Leader
Chick-fil-A
07.2022 - Current
Nursing
Louisiana State University
High School Diploma -
Dutchtown High School