Lanna Pylant
Downsville
Summary
Dedicated volunteer supervisor with strong skills in collaboration, problem-solving, and child advocacy. Committed to improving children's well-being through community outreach and effective communication.
Overview
18
18
years of professional experience
Work History
CASA Volunteer Supervisor
Casa Of Northeast Louisiana
06.2025 - 06.2026
- Assisted in gathering case-related information to support court proceedings
- Maintained accurate records of interactions and observations for case documentation
- Facilitated communication between children in foster care and their advocates
- Collaborated with social workers to address children's needs and concerns
- Participated in training sessions to enhance advocacy skills and knowledge
- Supported community outreach initiatives to raise awareness about foster care issues
- Contributed to team meetings, sharing insights on child welfare practices
- Assisted in court proceedings, presenting comprehensive reports on case findings and progress updates.
- Maintained confidentiality while working with sensitive information, adhering to ethical guidelines set forth by CASA organization.
- Participated in ongoing training sessions to remain current on child welfare policies and practices.
- Improved children''s well-being by connecting families to essential resources and services.
- Contributed to positive case outcomes through diligent monitoring and documentation of case progress.
- Fostered open communication between all parties involved in a case, ensuring that everyone remained informed about important developments.
- Enhanced child welfare by providing consistent advocacy and support to assigned cases.
- Advocated for the best interests of children during permanency planning discussions, contributing to stable placements.
- Facilitated the resolution of conflicts between parties involved in cases, fostering a collaborative approach toward best outcomes for children.
- Collaborated with multidisciplinary team members for the best interests of children in need.
- Upheld high standards of professionalism as a supervisor volunteer advocate, representing CASA in a positive and responsible manner.
- Helped volunteers prepare detailed written reports, documenting all relevant case information for review by judges and other stakeholders.
- Addressed children''s needs by conducting thorough assessments and making appropriate recommendations.
- Supported family reunification efforts, facilitating visitations and maintaining open lines of communication.
- Ensured timely completion of court-ordered actions by diligently following up with involved parties.
- Cultivated strong relationships with community partners, enhancing resource availability for families in need.
- Developed individualized strategies for each child''s unique circumstances, addressing their specific needs effectively.
- Adapted to changing case dynamics, demonstrating flexibility and resilience in the pursuit of children''s best interests.
- Analyzed case issues or complaints and initiated corrective actions.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Greeted each collateral and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up's for case data
- Facilitated communication between volunteers and other collaterals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Provided support to case collaterals in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Determined needed and relevant interventions based on each volunteer's cognitive abilities and current needs.
- Monitored and evaluated impact of social services on community
- Upheld high standards of professionalism as a volunteer advocate, representing CASA in a positive and responsible manner.
- Prepared detailed written reports, documenting all relevant case information for review by judges and other stakeholders.
- Analyzed volunteer issues and complaints and initiated corrective actions.
- Greeted each collateral and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services with collaterals
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between collaterals and other service providers.
- Assisted in training new staff on policies and procedures for effective service delivery
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry collaterals.
Assistant Manager
Pylant Properties, LLC
09.2008 - 06.2025
- Led daily operations, ensuring compliance with property management standards and regulations.
- Streamlined maintenance requests, enhancing response time and tenant satisfaction.
- Managed property budgets, optimizing resource allocation and cost-effectiveness.
- Analyzed tenant feedback to implement service improvements, increasing retention rates.
- Coordinated marketing efforts for vacant units, boosting occupancy rates through targeted campaigns.
- Oversaw vendor relationships, negotiating contracts to enhance service quality and reduce expenses.
- Implemented strategic initiatives to improve operational workflows and overall efficiency across properties.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pharmacy Technician
Aron's Pharmacy
07.2008 - 01.2012
- Dispensed medications accurately and efficiently to patients, ensuring compliance with safety regulations.
- Managed inventory levels, conducting regular stock checks and minimizing waste through effective ordering practices.
- Assisted pharmacists in preparing prescriptions, verifying dosage and patient information for accuracy.
- Trained and mentored junior pharmacy staff on operational procedures and customer service best practices.
- Maintained cleanliness and organization of pharmacy work areas, adhering to health and safety standards consistently.
- Utilized pharmacy management software to track prescriptions, manage refills, and streamline patient services effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Education
No Degree -
Louisiana Delta Community College
Monroe, LAHigh School Diploma -
West Monroe High School
West Monroe, LA05-1998
Skills
- Collaboration and teamwork
- Courtroom etiquette
- Self-awareness
- Assertiveness
- Child advocacy
- Building trust
- Cultural history
- Decision-making skills
- Complaint handling
- Customer service background
- Complex Problem-solving
- Innovative
- Personal service background
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Self motivation
- Documentation skills
Timeline
CASA Volunteer Supervisor
Casa Of Northeast Louisiana
06.2025 - 06.2026
Assistant Manager
Pylant Properties, LLC
09.2008 - 06.2025
Pharmacy Technician
Aron's Pharmacy
07.2008 - 01.2012
No Degree -
Louisiana Delta Community College
High School Diploma -
West Monroe High School