LAPRINCESS GEORGE
DENHAM SPRINGS
Summary
Dynamic healthcare professional with extensive experience at Ochsner Health, excelling in patient access and support. Proven ability to enhance operational efficiency and patient satisfaction through effective communication and meticulous data management. Skilled in compliance and billing resolution, consistently delivering compassionate service while optimizing processes for improved outcomes.
Overview
8
8
years of professional experience
Work History
Medicare D CCR
CVScaremark- Everise
Remote
09.2025 - Current
- Verified patient eligibility and medication coverage for Medicare Part D prescription plans.
- Enrolled patients in Medicare Prescription Payment Plans and clarified coverage options to enhance understanding and accessibility.
- Resolved rejected claims and processed claim reversals through collaboration with pharmacies and insurance providers to ensure timely reimbursement.
- Coordinated with insurance companies and Social Security to align plans with compliance standards and patient needs.
- Checked drug availability and processed test claims to provide accurate, real-time pricing for medications.
- Exercised discretion and attention to detail when assisting patients seeking financial assistance for medications.
- Delivered patient-centered support while maintaining HIPAA compliance and data accuracy.
- Prioritized and organized tasks to efficiently accomplish service goals.
Patient Access Representative - Outpatient
Ochsner Health
Baton Rouge
02.2023 - 09.2025
- Streamlined patient admission processes, reducing wait times significantly and improving overall operational efficiency.
- Facilitated patient admissions and discharges, ensuring accuracy in documentation to support seamless patient flow.
- Collaborated with insurance firms to resolve coverage and billing inquiries, enhancing patient understanding and reducing follow-up queries.
- Enhanced patient record management, optimizing chart updates for improved access.
- Fostered positive patient interactions, creating a welcoming environment that contributed to increased patient satisfaction and trust.
CUSTOMER SERVICE REP
Sutherland Global
08.2021 - 02.2023
- Resolved customer inquiries on ATT services, enhancing client satisfaction and loyalty.
- Delivered precise solutions for ATT products, enhancing customer retention.
- Handled customer billing and service issues, improving service ratings.
- Provided timely responses to service-related queries, fostering positive customer feedback.
- Provided remote support for ATT customer inquiries
- Updated ATT product knowledge regularly, ensuring accurate information dissemination.
MEDICAL SCREENER
Octapharma Plasma Center
Baton Rouge
05.2019 - 05.2020
- Conducted thorough health screenings for plasma donors, ensuring compliance with SOPs and regulatory standards to maintain high safety levels.
- Screened plasma donors and performed health checks, maintaining strict regulatory compliance.
- Conducted donor screenings and ensured accurate health documentation in line with established guidelines.
- Registered plasma donors and conducted health screenings to ensure adherence to SOPs.
CASE MANAGEMENT - WORK AT HOME
Louisiana Department of Health
01.2018 - 05.2019
- Managed Medicaid/Medicare applications, ensuring accurate data entry and timely updates to facilitate seamless benefit processing.
- Coordinated applicant recertifications, improving benefit access and maintaining compliance with regulatory requirements.
- Provided compassionate support to applicants, ensuring they felt valued and understood during recertification to foster trust and engagement.
- Utilized effective communication to resolve applicant queries, improving service satisfaction.
Education
MEDICAL OFFICE HEALTH INFORMATION TECHNOLOGY -
Delta College of Art & Technology
Baton Rouge, LA05.2019
HIGH SCHOOL DIPLOMA -
Huntington High School
Shreveport, LA05.2013
Skills
- Healthcare information handling
- Regulatory compliance
- Patient engagement
- Health assessment
- Billing resolution
- Customer support expertise
- Data entry
- Document management
- Operational efficiency
- Analytical problem-solving
- Time management
- Communication
- Customer satisfaction
Timeline
Medicare D CCR
CVScaremark- Everise
09.2025 - Current
Patient Access Representative - Outpatient
Ochsner Health
02.2023 - 09.2025
CUSTOMER SERVICE REP
Sutherland Global
08.2021 - 02.2023
MEDICAL SCREENER
Octapharma Plasma Center
05.2019 - 05.2020
CASE MANAGEMENT - WORK AT HOME
Louisiana Department of Health
01.2018 - 05.2019
MEDICAL OFFICE HEALTH INFORMATION TECHNOLOGY -
Delta College of Art & Technology
HIGH SCHOOL DIPLOMA -
Huntington High School