LARISSA RANDLE
Lake Charles
Summary
Results-driven Property Manager with expertise in regulatory compliance, budget management, and quality assurance. Proven ability to streamline operations, enhance customer relationships, and optimize resource allocation.
Overview
11
11
years of professional experience
Work History
Property Manager
RELIANCE GLOBAL
McKinney
11.2024 - Current
- Oversaw daily operations of task force activities and projects to ensure efficiency.
- Coordinated effective communication between team members and stakeholders to align objectives.
- Managed scheduling and resource allocation for various initiatives to optimize productivity.
- Facilitated training sessions that enhanced team skills and overall performance.
- Implemented process improvements to streamline operational workflows.
- Monitored project progress and provided timely updates to leadership.
- Resolved conflicts within the team to maintain a positive work environment.
- Communicated regularly with senior management regarding progress on tasks assigned by the Task Force General Manager.
- Resolved conflicts between staff members or stakeholders that arose during the course of a project.
- Implemented quality control measures throughout the life cycle of a project in order to ensure best practices were followed.
- Ensured compliance with all applicable regulations and laws governing task force activities.
- Facilitated communication between different teams working on individual tasks within a given project.
- Identified areas for improvement in task force operations and developed plans for addressing them.
- Collaborated with other departments within the organization to coordinate efforts related to task forces assignments.
- Coordinated resources from outside vendors or contractors when necessary in order to meet specific goals or objectives.
- Monitored budgets and expenditures associated with task force initiatives, ensuring fiscal responsibility was maintained at all times.
- Provided training opportunities for staff members in order to improve their effectiveness in completing tasks assigned by the Task Force General Manager.
- Maintained accurate records of all tasks completed by the task force as well as any issues encountered along the way.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Forecasted customer demand to set prices or credit terms for goods or services.
General Manager
American Cruise Lines
Branford
01.2024 - 11.2024
- Oversaw daily operations of cruise itineraries and guest services.
- Collaborated with departments to enhance guest experiences on board.
- Streamlined communication between crew members and management teams.
- Coordinated logistics for onboard activities and excursions for guests.
- Provided leadership during operational meetings to address challenges.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Hotel General Manager
HOTEL MANAGEMENT AND CONSULTING
Corona
03.2023 - 01.2024
- Managed daily hotel operations to ensure exceptional guest experiences.
- Oversaw staff scheduling and training to maintain service standards.
- Developed and implemented marketing strategies to enhance hotel visibility.
- Coordinated maintenance and housekeeping efforts for facility upkeep.
- Conducted regular inspections to ensure compliance with safety regulations.
- Led team meetings to communicate goals and address operational challenges.
- Performed administrative tasks such as payroll processing or updating employee records.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
- Identified training needs among employees according to business requirements.
- Made recommendations for salary and wage increases based on performance reviews.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Negotiated rates with corporate entities related to extended stay contracts.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Oversaw reservations received from direct calls and provided room availability information.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Negotiated contracts with vendors and suppliers, securing cost-effective services and products.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Coordinated with the sales team to develop strategies for attracting new business.
- Enhanced guest services through the integration of new technology and systems.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Ensured compliance with all local, state, and federal laws and regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw recruiting, interviews and new employee hiring.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted guests at check-in, providing information on various services within hotel.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Built and maintained productive relationships with employees.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Offered guests beverages and refreshments upon check-in.
- Delegated work to staff, setting priorities and goals.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Issued room keys and escort instructions to bellhops.
- Verified customer credit to establish payment method for accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hotel General Manager
Extended Stay America, ESA
Burbank
12.2020 - 03.2023
- Managed daily hotel operations to ensure exceptional guest experiences.
- Oversaw staff scheduling and training to maintain service standards.
- Coordinated maintenance and housekeeping efforts for facility upkeep.
- Monitored financial performance, including budgeting and expense management.
- Conducted regular inspections to ensure compliance with safety regulations.
- Fostered relationships with vendors to optimize supply chain management.
- Led team meetings to communicate goals and address operational challenges.
- Performed administrative tasks such as payroll processing or updating employee records.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Collaborated with sales team on special promotions or packages for guests.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Maintained relationships with vendors including catering services and travel agencies.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Advised senior management on changes needed to improve operational efficiency.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
- Identified training needs among employees according to business requirements.
- Organized meetings and events for corporate clients in the conference hall or banquet facility.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Made recommendations for salary and wage increases based on performance reviews.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Negotiated rates with corporate entities related to extended stay contracts.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Oversaw reservations received from direct calls and provided room availability information.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Coordinated with the sales team to develop strategies for attracting new business.
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Enhanced guest services through the integration of new technology and systems.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Ensured compliance with all local, state, and federal laws and regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw recruiting, interviews and new employee hiring.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted guests at check-in, providing information on various services within hotel.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Built and maintained productive relationships with employees.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Scheduled space or equipment for special programs, meetings and conferences.
- Offered guests beverages and refreshments upon check-in.
- Delegated work to staff, setting priorities and goals.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Issued room keys and escort instructions to bellhops.
- Verified customer credit to establish payment method for accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hotel General Manager
QUALLITY INN
Lake Charles
02.2015 - 12.2019
- Managed daily hotel operations to ensure exceptional guest experiences.
- Oversaw staff scheduling and training to maintain service standards.
- Developed and implemented marketing strategies to enhance hotel visibility.
- Coordinated maintenance and housekeeping efforts for facility upkeep.
- Monitored financial performance, including budgeting and expense management.
- Conducted regular inspections to ensure compliance with safety regulations.
- Fostered relationships with vendors to optimize supply chain management.
- Led team meetings to communicate goals and address operational challenges.
- Performed administrative tasks such as payroll processing or updating employee records.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Collaborated with sales team on special promotions or packages for guests.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Maintained relationships with vendors including catering services and travel agencies.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Advised senior management on changes needed to improve operational efficiency.
- Developed programs to reward outstanding customer service by staff members.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
- Identified training needs among employees according to business requirements.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
- Implemented new technologies such as online booking systems or automated check-in and check-out processes.
- Organized meetings and events for corporate clients in the conference hall or banquet facility.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Made recommendations for salary and wage increases based on performance reviews.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Negotiated rates with corporate entities related to extended stay contracts.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Oversaw reservations received from direct calls and provided room availability information.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Negotiated contracts with vendors and suppliers, securing cost-effective services and products.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Coordinated with the sales team to develop strategies for attracting new business.
- Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Enhanced guest services through the integration of new technology and systems.
- Conducted regular competitive analysis to adjust pricing and offerings, staying ahead in the market.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Ensured compliance with all local, state, and federal laws and regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw recruiting, interviews and new employee hiring.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted guests at check-in, providing information on various services within hotel.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Built and maintained productive relationships with employees.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Scheduled space or equipment for special programs, meetings and conferences.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Offered guests beverages and refreshments upon check-in.
- Delegated work to staff, setting priorities and goals.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Issued room keys and escort instructions to bellhops.
- Verified customer credit to establish payment method for accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
ABILENE HIGH
Abilene, TX05-2000
Skills
- Property management
- Budget management
- Regulatory compliance
- Inventory control
- Quality assurance
- Customer relationship management
- Team collaboration
- Conflict resolution
- Strategic planning
- Leadership development
- Time management
- Leasing and sales
- Maintenance coordination
- Multi-family property management
- Payment collection
- Property inspections
- Lease administration
- New construction
- Commercial property
- Property tours and inspections
- Lease renewals
- Problem-solving aptitude
- Crisis management
- Multitasking
- Work order monitoring
- Exceptional oral and written communication skills
- Tenant relations
- Eviction procedures
- Eviction notices
- Skilled multi-tasker
- Staff management
- Building operations
- Fair housing compliance
- Unit vacancies
- Customer service-focused
- Compliance monitoring
- Rent collection
- Preventive Maintenance
- Property accountability
- Landscaping and grounds maintenance
- Apartment maintenance
- Contract negotiation
- Maintenance
- Maintenance scheduling
- Fair housing mandates
- Preparing property agreements
- Accounting operations
- Administrative support
- Tenant and eviction laws
Timeline
Property Manager
RELIANCE GLOBAL
11.2024 - Current
General Manager
American Cruise Lines
01.2024 - 11.2024
Hotel General Manager
HOTEL MANAGEMENT AND CONSULTING
03.2023 - 01.2024
Hotel General Manager
Extended Stay America, ESA
12.2020 - 03.2023
Hotel General Manager
QUALLITY INN
02.2015 - 12.2019
High School Diploma -
ABILENE HIGH