Larissa Scott
Kenner
Summary
Customer service and operations professional with 5+ years of experience supporting client relations, front desk operations, onboarding, and team coordination in hospitality, wellness, and fitness environments. Skilled in communication, problem-solving, and maintaining high-quality client experiences in fast-paced settings. Currently developing an athletic wear brand focused on market research and product development. Seeking a remote Operations or Client Support Coordinator role to leverage strong organizational and communication skills in a structured, growth-focused environment.
Overview
7
7
years of professional experience
Work History
Server / Guest Services Associate
The Pelican Club
New Orleans
08.2025 - Current
- Delivered high-level guest service in a fine dining, high-volume environment
- Managed multiple tables, maintaining accuracy and timing to deliver exceptional customer experiences
- Coordinated with kitchen and front-of-house staff to optimize service flow and enhance guest satisfaction
- Processed payments, ensuring transaction accuracy during peak service periods
- Maintained strong communication and professionalism under pressure
Gym operations lead
Prime Fitness RX
New Orleans
06.2025 - Current
- Oversaw daily gym operations, coordinating scheduling, facility management, and member experience initiatives to enhance member satisfaction
- Managed opening and closing procedures, ensuring seamless operational flow and a positive first impression for members
- Supported membership sales, renewals, and client retention efforts, contributing to a stable membership base and improved member loyalty
- Track basic operational metrics, membership trends, and internal reporting data
Seaworthy Restaurant
HRI Lodging
New Orleans
06.2024 - Current
- Coordinated high-volume guest service operations, ensuring accuracy and service quality contributed to positive dining experiences
- Managed reservations, seating flow, and guest experience to optimize service delivery in fast-paced hospitality environment
- Process payments and maintain transaction accuracy (cash and credit systems)
- Trained and onboarded new team members through structured walkthroughs and hands-on support to enhance team readiness
- Support daily operational updates to ensure smooth service execution
Physical Therapy Technician
Dynamic Physical Therapy
Covington
01.2023 - 10.2024
- Assisted licensed physical therapists in delivering effective rehabilitation and treatment sessions
- Applied kinesiology knowledge to support mobility and recovery processes
- Educated clients on safe movement practices and injury prevention techniques to enhance recovery
- Tracked patient progress and documented treatment activities to ensure continuity of care
- Communicated with diverse patient populations in a clinical environment
Customer Service Associate (Front Desk Concierge)
Ace Hotel
New Orleans
03.2023 - 06.2024
- Greeted and assisted guests, managed communication, and provided administrative support to enhance guest experience.
- Processed cash and credit transactions, handled consumer payments, and generated receipts accurately and efficiently.
- Developed training materials and walkthroughs to onboard new employees, expediting their learning process.
Technical Support Associate (Front desk)
Tulane University
New Orleans
06.2019 - 01.2023
- Delivered front-line technical support to students and faculty, enhancing user experience across campus systems
- Resolved WiFi, printing systems, and software installation issues, ensuring uninterrupted access for users
- Conducted system updates and facilitated basic IT troubleshooting workflows, streamlining support processes
- Supported administrative and front desk operations in a high-traffic academic environment
- Documented recurring issues and assisted in improving support processes
Education
Bachelor of Science - Kinesiology
Tulane University
New Orleans, Louisiana05-2026
Skills
- Operations & Workflow Coordination
- Administrative & Executive Support
- Client Communication & Customer Success
- Scheduling & Calendar Management
- Onboarding & Training Support
- Data Tracking & Reporting
- Cross-Functional Team Support
- Problem Solving & Issue Resolution
- Front Desk & Service Operations
Projects
Founder / Designer - Reez (Athletic Wear Concept Brand), Developing an athletic wear concept brand focused on blending vintage-inspired aesthetics with modern performance wear. Conducting market research, product concept development, and brand positioning within the women's activewear space. Researching fabric functionality, fit, and consumer preferences for performance apparel.
Timeline
Server / Guest Services Associate
The Pelican Club
08.2025 - Current
Gym operations lead
Prime Fitness RX
06.2025 - Current
Seaworthy Restaurant
HRI Lodging
06.2024 - Current
Customer Service Associate (Front Desk Concierge)
Ace Hotel
03.2023 - 06.2024
Physical Therapy Technician
Dynamic Physical Therapy
01.2023 - 10.2024
Technical Support Associate (Front desk)
Tulane University
06.2019 - 01.2023
Bachelor of Science - Kinesiology
Tulane University