Summary
Overview
Work History
Education
Skills
Timeline
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Laronda Brown

Westwego

Summary

Dedicated healthcare professional with a proven track record at Odyssey House Louisiana, enhancing patient satisfaction through empathetic support and efficient care. Skilled in phlebotomy and HIPAA compliance, demonstrated excellence in patient scheduling and direct patient care. Renowned for exceptional attention to detail and a dependable team player, significantly improving operational efficiency.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Odyssey House Louisiana
08.2024 - Current
  • Conducted preliminary evaluations, including measuring weight, measuring patient pulse and oxygen levels with an oximeter, blood pressure, and documenting results with accuracy.
  • Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
  • Obtained the client's medical history, including medication information, symptoms, and allergies.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Accessioning Technician/Phlebotomist

Crescent City Surgical Centre Diagnostics
05.2021 - 08.2024
  • Accessioned patient specimens following company SOPs and quality assurance standards.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.

Accessioning Technician

Stone Clinical Laboratories
04.2020 - 12.2020
  • Accessioned patient specimens following company's standard operating procedures, adhering to Quality Assurance standards.
  • Conduct blood collections using venipuncture and capillary techniques on patients of all age groups.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.

Medical Assistant/Patient Access Representative

Ochsner Medical Center
09.2018 - 04.2020
  • Ensured complete and precise documentation of medical histories, vital signs, and medications.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Gathered comprehensive details on client medical history, medications, symptoms, and allergies.
  • Handled patient queries and ensured readiness for physician evaluations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Enhanced physician availability through improved appointment management.
  • Streamlined claim processing by efficiently verifying coverage and ensuring accurate pre-authorizations.

Administrative Assistant

Resources for Better Health
02.2016 - 07.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma - General Studies

Sarah T Reed High School
New Orleans, LA

Certificate - Allied Health

Clinical Lynks
Metairie, LA
08.2021

Diploma - Medical/Nursing Assistant

Gretna Career College
Gretna, LA
03.2011

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Phlebotomy
  • CPR
  • Immunization administration
  • Direct patient care
  • Data entry
  • Reliable team player
  • Highly dependable
  • Excellent attention to detail

Timeline

Medical Assistant

Odyssey House Louisiana
08.2024 - Current

Accessioning Technician/Phlebotomist

Crescent City Surgical Centre Diagnostics
05.2021 - 08.2024

Accessioning Technician

Stone Clinical Laboratories
04.2020 - 12.2020

Medical Assistant/Patient Access Representative

Ochsner Medical Center
09.2018 - 04.2020

Administrative Assistant

Resources for Better Health
02.2016 - 07.2018

High School Diploma - General Studies

Sarah T Reed High School

Certificate - Allied Health

Clinical Lynks

Diploma - Medical/Nursing Assistant

Gretna Career College

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