Laronda Brown
Westwego
Summary
Dedicated healthcare professional with a proven track record at Odyssey House Louisiana, enhancing patient satisfaction through empathetic support and efficient care. Skilled in phlebotomy and HIPAA compliance, demonstrated excellence in patient scheduling and direct patient care. Renowned for exceptional attention to detail and a dependable team player, significantly improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Odyssey House Louisiana
New Orleans, LA
08.2024 - Current
- Conducted preliminary evaluations, including measuring weight, measuring patient pulse and oxygen levels with an oximeter, blood pressure, and documenting results with accuracy.
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
- Obtained the client's medical history, including medication information, symptoms, and allergies.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Accessioning Technician/Phlebotomist
Crescent City Surgical Centre Diagnostics
Metairie, LA
05.2021 - 08.2024
- Accessioned patient specimens following company SOPs and quality assurance standards.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
Accessioning Technician
Stone Clinical Laboratories
Metairie, LA
04.2020 - 12.2020
- Accessioned patient specimens following company's standard operating procedures, adhering to Quality Assurance standards.
- Conduct blood collections using venipuncture and capillary techniques on patients of all age groups.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
Medical Assistant/Patient Access Representative
Ochsner Medical Center
New Orleans, LA
09.2018 - 04.2020
- Ensured complete and precise documentation of medical histories, vital signs, and medications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered comprehensive details on client medical history, medications, symptoms, and allergies.
- Handled patient queries and ensured readiness for physician evaluations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced physician availability through improved appointment management.
- Streamlined claim processing by efficiently verifying coverage and ensuring accurate pre-authorizations.
Administrative Assistant
Resources for Better Health
New Orleans, LA
02.2016 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma - General Studies
Sarah T Reed High School
New Orleans, LACertificate - Allied Health
Clinical Lynks
Metairie, LA08.2021
Diploma - Medical/Nursing Assistant
Gretna Career College
Gretna, LA03.2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- CPR
- Immunization administration
- Direct patient care
- Data entry
- Reliable team player
- Highly dependable
- Excellent attention to detail
Timeline
Medical Assistant
Odyssey House Louisiana
08.2024 - Current
Accessioning Technician/Phlebotomist
Crescent City Surgical Centre Diagnostics
05.2021 - 08.2024
Accessioning Technician
Stone Clinical Laboratories
04.2020 - 12.2020
Medical Assistant/Patient Access Representative
Ochsner Medical Center
09.2018 - 04.2020
Administrative Assistant
Resources for Better Health
02.2016 - 07.2018
High School Diploma - General Studies
Sarah T Reed High School
Certificate - Allied Health
Clinical Lynks
Diploma - Medical/Nursing Assistant
Gretna Career College
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