Larry Faciane
Laplace,LA
Summary
Dynamic Regional Distributor Service Manager at Carrier Enterprise with a strong technical knowledge base and proven team development skills. Enhanced customer satisfaction through effective training programs and swift issue resolution. Successfully managed a team across five states, fostering a culture of excellence and proactive communication. Traveled across the region for customer training and to attend any training offered to me and my team. Worked with the manufacturer to provide parts and labor assistance where applicable. Worked with manufacturer and distributor warranty personnel to review warranty claims if needed.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Regional Distributor Service Manager
Carrier Enterprise
01.2013 - 07.2025
- Increased customer satisfaction by providing exceptional service and support to customers.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Managed a group of 5 Service Managers over 5 States providing phone technical support and remote and in-person training.
- Developed training programs on existing and new products as they were released.
- Handled problems escalated to me and worked with the factory to resolve issues.
Store Manager
Solar Supply
01.2003 - 01.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased sales by providing the customer with inventory and prompt service.
Education
High School Diploma -
H.L. Bourgeois High School
Gray, LA05.1991
Skills
- Technical knowledge base
- Team development
- Development of customer training programs
- Ability to use information to build training programs
- Travel and teach both internal and external customers
Certification
NATE Certified and have proctored for them in the past.
Timeline
Regional Distributor Service Manager
Carrier Enterprise
01.2013 - 07.2025
Store Manager
Solar Supply
01.2003 - 01.2013
High School Diploma -
H.L. Bourgeois High School
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