Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Goodwin

Pineville

Summary

Dynamic hospitality professional with a proven track record at Paragon Casino, excelling in team leadership and cash management. Recognized for enhancing guest satisfaction through personalized service and effective problem-solving. Skilled in multitasking and shift management, fostering a collaborative environment that drives high-quality service delivery.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

26
26
years of professional experience

Work History

Shift Leader

Chevron
08.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Housekeeping and Laundry Attendant

Bayou Chateau Nursing Center
08.2019 - 03.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.

Housekeeping Supervisor

Paragon Casino
04.2017 - 08.2019
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.

Hotel Supervisor

Paragon Casino
01.1999 - 07.2010
  • Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
  • Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
  • Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
  • Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
  • Cultivated a professional atmosphere among staff members by enforcing adherence to company policies and procedures.

Education

GED -

Avoyelles Parish School Board
Marksville, LA
05-2004

Skills

  • Positive attitude

  • Cash management

  • Collaborative team management

  • Problem-solving

  • Customer service focus

  • Team leadership

  • Proficient in shift management

  • Multitasking

  • Task prioritization

Timeline

Shift Leader

Chevron
08.2023 - Current

Housekeeping and Laundry Attendant

Bayou Chateau Nursing Center
08.2019 - 03.2020

Housekeeping Supervisor

Paragon Casino
04.2017 - 08.2019

Hotel Supervisor

Paragon Casino
01.1999 - 07.2010

GED -

Avoyelles Parish School Board

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Elizabeth Goodwin