Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Branch

West Monroe

Summary

Dynamic team leader with a proven track record at Petsense, excelling in conflict resolution and customer focus. Enhanced team performance through coaching and recognition initiatives, resulting in increased customer satisfaction. Skilled in relationship building along with fostering a positive work environment that promotes engagement and productivity.

Overview

9
9
years of professional experience

Work History

Team Lead

Petsense
04.2024 - 04.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Cashier

New Excel
02.2022 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Manager

Super Save
07.2016 - 10.2020


  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

GED -

Louisiana Delta Community College
Monroe, LA
04.2019

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Complaint resolution
  • Relationship building
  • Client communication

Timeline

Team Lead

Petsense
04.2024 - 04.2025

Cashier

New Excel
02.2022 - 04.2024

Manager

Super Save
07.2016 - 10.2020

GED -

Louisiana Delta Community College

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Vivian Branch