LaShanda Miles
Baton Rouge
Summary
Accomplished customer service professional with 10 years of experience in patient care, customer service management, and administrative roles. Proven track record of improving customer satisfaction and achieving sales and performance goals. Skilled in medical billing, ophthalmology, and customer care. Proficient in Microsoft Office and HIPAA.
Overview
11
11
years of professional experience
Work History
Optician/Optometric Technician
Optimal Vision Care
08.2020 - Current
- Taking patient medical histories
- Instructing patients about medications, tests and procedures
- Performing vision and diagnostic tests
- Assisting with patient procedures
- Coordinating patient scheduling
- Assist patient with frame selection, fits and dispense frames
- Monitor and achieve profit, sales and performance goals
- Work directly with patient to help meet all of their eyewear needs
Opthalmic Technician
Williamson Allemond Regional Eye Center
03.2018 - 08.2020
- Take patient medical history
- Coordinate patient scheduling
- Administered diagnostic tests such as visual field testing and corneal topography
- Educate patients on proper contact lens insertion, removal, and care techniques
- Provided support during minor office-based procedures like foreign body removal or punctual plug insertion
- Conducted preliminary screenings for glaucoma through intraocular pressure measurements (tonometry)
- Ensured compliance with HIPAA regulations when handling sensitive patient information
Customer Service Manager
Wal-Mart
03.2016 - 11.2018
- Improve customer service experience, create engaged customers and facilitate growth
- Take ownership of customers' issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Control resources to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to prioritize
Block Clerk/ Registration Clerk
ABC Auto Auction
09.2013 - 02.2016
- Present excellent customer service while answering staff and client's requests received via phone system, fax, email and in person
- Receive requests for loans and forward the claim to designated finance company
- Simultaneously entering bidding amounts given by Auctioneer at live and auction online
- Accurately record customer bid number associated with automotive sold and amount of purchase, also process offers presented by personal sellers
- Set minimum bidding increment amount and adjust as needed
Education
Associate - Process Technology
ITI Technical College
Baton Rouge, LA01.2015
Skills
- Healthcare Communication
- EHR/EMR Systems
- Customer Service Management
- Data Entry and Record Keeping
- High Volume Call Centers
- HIPAA
- Appointment Scheduling
- Inventory Management
- Conflict resolution
- Customer relationship management (CRM)
- Clerical support
Timeline
Optician/Optometric Technician
Optimal Vision Care
08.2020 - Current
Opthalmic Technician
Williamson Allemond Regional Eye Center
03.2018 - 08.2020
Customer Service Manager
Wal-Mart
03.2016 - 11.2018
Block Clerk/ Registration Clerk
ABC Auto Auction
09.2013 - 02.2016
Associate - Process Technology
ITI Technical College
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