LaShonda Soniat
New Orleans
Summary
Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pediatric PCT
Ochsner Children's Hospital
New Orleans
11.2025 - Current
- Patient Care: Assisted with bathing, dressing, feeding, and toileting to enhance patient comfort and dignity.
- Clinical Support: Measured and recorded vital signs (temperature, blood pressure, heart rate) and reported changes to nurses to inform patient care decisions.
- Procedural Assistance: Help nurses and physicians with bedside procedures, collecting lab specimens, and preparing exam rooms.
- Safety & Comfort: Maintained clean, safe, sterile environment and assisted with patient transport, providing comfort to alleviate anxiety.
- Documentation: Accurately updated patient information in electronic health records.
PCT (Patient Care Technician)
Oschner Hospital
New Orleans
03.2025 - 11.2025
- Measuring and recording patients' vital signs like blood pressure, temperature, and pulse
- Performing basic medical procedures such as drawing blood and administering EKGs
- Monitoring patient condition and reporting changes to medical staff to ensure timely interventions
- Documenting patient information and updating medical records
- Assisted with patient mobility by lifting, transferring, and repositioning to enhance comfort and safety
- Setting up medical equipment and ensuring it is operational
- Assisting nurses and doctors during medical procedures and examinations
- Provided emotional support to patients and families to foster a compassionate care environment
Barista
Starbucks
Shreveport
11.2023 - 07.2024
- Resolved customer concerns to strengthen brand loyalty and enhance customer satisfaction.
- Optimized workstations to improve service efficiency during peak operational hours.
- Restocked product displays based on demand forecasts to align inventory with customer needs.
Customer Care Representative
Sutherland
Shreveport
06.2022 - 09.2022
- Resolved customer issues and complaints by implementing timely solutions, leading to increased customer satisfaction and retention.
- Assisted clients with account inquiries, including payment processing and plan setup, ensuring account accuracy and currency.
- Utilized multiple computer systems to efficiently access and manage customer information, improving overall service delivery.
Customer Service Representative
Kelly Services
New Orleans
08.2020 - 02.2021
- Achieved high customer satisfaction by addressing inquiries and resolving complaints with empathy.
- Cultivated customer loyalty and encouraged repeat business through proactive responses and accurate information.
- Coordinated customer calls to minimize wait times and enhance service delivery.
DSW/Receptionist
Restored Us LLC
Baton Rouge
08.2018 - 01.2020
- Managed phone calls, emails, and walk-in clients to streamline front desk operations.
- Enhanced appointment scheduling system to reduce wait times and increase client satisfaction.
- Addressed customer inquiries and provided accurate information, improving overall satisfaction.
Education
Bachelor of Science - Human Resource Management
Upper Iowa University
Fort Polk-Fort Johnson, LA05.2018
Skills
- Patient assessment
- Phlebotomy techniques
- Specimen collection
- Clinical documentation
- Infection control standards
- Medical equipment operation
- Palliative care
- CPR certified
- Equipment setup
- EKG administration
- Time management
- Proactive communication
- Certified professional human resource management
- Human resource management software HRMS
Certification
- Phlebotomist Technician, Present
- Certified Phlebotomy Technician, 05/01/25, 05/01/27
- BLS Certification, 03/01/25, 03/01/27
- Driver's License, Present
- CNA, Present
- CPR Certification, Present
- Professional In Human Resources, Present
- First Aid Certification, Present
Timeline
Pediatric PCT
Ochsner Children's Hospital
11.2025 - Current
PCT (Patient Care Technician)
Oschner Hospital
03.2025 - 11.2025
Barista
Starbucks
11.2023 - 07.2024
Customer Care Representative
Sutherland
06.2022 - 09.2022
Customer Service Representative
Kelly Services
08.2020 - 02.2021
DSW/Receptionist
Restored Us LLC
08.2018 - 01.2020
Bachelor of Science - Human Resource Management
Upper Iowa University