Lashundra Thomas
Keithville
Summary
Dynamic Customer Service and Delivery Supervisor at Home Depot with a proven track record in operational efficiency and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while implementing workflows that boosted productivity. Skilled in performance evaluation and fostering collaboration among team members to achieve outstanding service delivery.
Overview
13
13
years of professional experience
Work History
Customer Service/Delivery Supervisor
Home Depot
Shreveport, LA
10.2021 - Current
- Supervised daily delivery operations, ensuring timely and accurate shipments to customers.
- Trained new staff on delivery procedures, tools, and customer service standards.
- Resolved customer inquiries regarding deliveries, enhancing satisfaction through effective communication.
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Conducted regular performance evaluations, identifying areas of improvement for each team member.
Tool Renal Supervisor
Home Depot
Shreveport, LA
08.2013 - 10.2021
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Trained and mentored team members on best practices for customer service and product knowledge.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Insurance And Coding
Remington College
Shreveport, LASkills
- Operational efficiency
- Customer service
- Teamwork and collaboration
- Time management
- Leadership skills
- Problem-solving abilities
- Staff supervision
Timeline
Customer Service/Delivery Supervisor
Home Depot
10.2021 - Current
Tool Renal Supervisor
Home Depot
08.2013 - 10.2021
Insurance And Coding
Remington College