Lashya Bradford
Shreveport
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon
2025.04 - 2026.02
- Operated warehouse equipment to efficiently move and organize inventory.
- Maintained cleanliness and organization of work area to promote safety standards.
- Assisted in training new employees on operational procedures and safety protocols.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Dialog Direct
2020.11 - 2025.01
- Managed escalated cases with professionalism, ensuring timely resolutions in alignment with company policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Education
Associate of Science -
Remington College
Shreveport, LA2017-04
Skills
- Written and oral communication
- Customer support
- Complaint resolution
- Quality assurance
- Relationship building
- Payment processing
- LiveChat
- Patience maintenance
Timeline
Warehouse Worker
Amazon
2025.04 - 2026.02
Customer Service Representative
Dialog Direct
2020.11 - 2025.01
Associate of Science -
Remington College