Lastetia Lawrence
Lafayette
Summary
Dedicated receptionist with strong organization and time management skills. Committed to enhancing guest experiences and ensuring seamless operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Hilton Gardens Inn
01.2026 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest service experience.
- Trained new staff on hospitality protocols and customer service standards.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
T-mobile Remote Call Center
T-Mobile, Custom Wireless
10.2021 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Work From Home Agent Remote
Solar Adt
03.2017 - 07.2021
- Provided exceptional customer support through multiple communication channels, ensuring satisfaction and retention.
- Resolved technical issues promptly, enhancing user experience and reducing downtime for customers.
- Streamlined process documentation, improving team efficiency and knowledge sharing across the organization.
- Trained new agents on best practices, contributing to consistently high performance standards within the team.
Education
High School Diploma -
Carencro High School
Carencro, LA03-2009
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Responded to over 50 customer inquiries each day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Receptionist
Hilton Gardens Inn
01.2026 - Current
T-mobile Remote Call Center
T-Mobile, Custom Wireless
10.2021 - 12.2025
Work From Home Agent Remote
Solar Adt
03.2017 - 07.2021
High School Diploma -
Carencro High School