Latasha Walker
Lancaster
Summary
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
13
13
years of professional experience
Work History
Collections Agent
Westlake Financial Services
06.2024 - Current
- Managed inbound and outbound calls to negotiate payment arrangements with customers.
- Utilized collections software to track customer accounts and update payment statuses efficiently.
- Conducted thorough account reviews to identify delinquent payments and propose effective solutions.
- Assisted in developing communication strategies to enhance customer engagement and satisfaction.
Customer Contact Specialist
Baylor Scott & White Health
11.2021 - 02.2024
- Managed high-volume inbound customer inquiries through multiple communication channels.
- Provided accurate information regarding health services and insurance options to patients and families.
- Resolved complex patient issues by collaborating with healthcare teams and departments.
- Documented interactions in electronic health record system to ensure data accuracy and accessibility.
Pharmaceutical Technician
McKesson
10.2019 - 09.2020
- Dispensed medications accurately, adhering to safety protocols and regulatory standards.
- Assisted pharmacists in preparing and labeling prescriptions for patient distribution.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Trained new technicians on best practices for medication handling and safety procedures.
Shipping Clerk Administrative Assistant
Impact Floors
09.2017 - 09.2019
- Processed shipping documentation for accuracy and compliance with regulations.
- Coordinated logistics between suppliers and transportation services to streamline operations.
- Managed inventory records using warehouse management software to ensure stock availability.
- Assisted in tracking shipments, troubleshooting delays, and resolving customer inquiries effectively.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Technical Support Representative
Empire Today
11.2016 - 08.2017
- Resolved customer inquiries through phone, email, and chat channels efficiently.
- Diagnosed technical issues using troubleshooting tools to enhance customer satisfaction.
- Documented support interactions in CRM systems for accurate record-keeping.
- Collaborated with product teams to communicate recurring technical challenges effectively.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Repair Manager
Southwestern Carpets
05.2013 - 10.2016
- Oversaw repair operations to enhance efficiency and reduce turnaround times.
- Implemented quality control measures to ensure compliance with industry standards.
- Led team training sessions to improve technical skills and safety protocols.
- Developed maintenance schedules for equipment to maximize uptime and performance.
- Reduced repair turnaround times with organized scheduling and efficient resource allocation.
- Developed strong relationships with vendors, negotiating favorable pricing for parts and supplies.
Education
High School Diploma -
Duncanville High School
Duncanville, TX01-1997
Skills
- Delinquent account management
- Billing procedures
- Repayment plan structuring
- Repayment negotiations
- Collections regulatory guidelines
- Collections process improvement
- Outbound calling
- Collections
Timeline
Collections Agent
Westlake Financial Services
06.2024 - Current
Customer Contact Specialist
Baylor Scott & White Health
11.2021 - 02.2024
Pharmaceutical Technician
McKesson
10.2019 - 09.2020
Shipping Clerk Administrative Assistant
Impact Floors
09.2017 - 09.2019
Technical Support Representative
Empire Today
11.2016 - 08.2017
Repair Manager
Southwestern Carpets
05.2013 - 10.2016
High School Diploma -
Duncanville High School