LATAVIA CROSBY
Sterlington
Summary
Hey, I'm who you are looking for! I'm a highly-motivated employee with desire to take on new challenges, with strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Sales Advisor
Kelly Services
06.2024 - 03.2025
- Processed orders, returns, exchanges and refunds efficiently and accurately.
- Produced sales documents, finalized deals and filed records.
- Built and deepened relationships with account representatives to support long-term company objectives.
- Generated reports on sales performance to identify areas of improvement.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized sales techniques to increase revenue while ensuring excellent customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Gave customers quotes based on potential sales.
- Identified customer needs by asking questions and advising on best solutions.
- Resolved customer complaints promptly and professionally.
- Consulted with customers regarding needs and addressed concerns.
- Built relationships with customers by providing exceptional service throughout each transaction.
- Completed day-to-day duties accurately and efficiently.
QA Analysts
Bank of America
New York
01.2024 - 07.2024
- Structured Query Language, or SQL, which is the standard language used to communicate with databases
- Possessed excellent analytical skills to identify potential risks and vulnerabilities in software applications
- Meticulously reviewed software requirements, test plans, and test cases to ensure that all aspects of the application are thoroughly evaluated
- Identifying even the smallest deviations from expected behavior can prevent major issues
- Possessed strong problem-solving abilities to identify the root causes of issues, propose potential solutions, and work with the development team to implement necessary fixes
- Familiarity with test automation frameworks and tools
- Adapted to new methodologies, tools, and frameworks and continuously enhanced skills through self-learning and professional development opportunities
- Documented testing processes, findings, and recommendations accurately and comprehensively.
CSR
Teleperformance USAA
Shreveport
10.2021 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
- De-escalated problematic customer concerns and maintained calm and friendly demeanor
- Provided outstanding service to new and longstanding customers by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Consulted with customers to resolve service and billing issues
- Escalated customer concerns and issues and requirements to supervisors for immediate rectification
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Set up and activated customer accounts
- Mentored new employees on procedures and policies to maximize team performance
- Improved customer service wait times to mitigate complaints
- Led team engagement to assist cross-functional departments and achieve goals
- Answered inbound calls, chats, and emails to facilitate customer service.
Education
Some College (No Degree) -
Grambling State University
Grambling, LASkills
- Structured Query Language (SQL)
- Analytical skills
- Software testing
- Problem-solving abilities
- Test automation frameworks and tools
- Adaptability
- Documentation
- Database Maintenance
- Typing Proficiency
- Data Entry
- Microsoft Excel
- High-Energy Attitude
- Credit Card Payment Processing
- Quality Assurance
- Performance Evaluations
- Positive and Constructive Feedback
- Customer Service
- Communication skills
- Conflict resolution
- Call center operations
- Account management
- Business Administration
- Care Plan Adherence
- Basic Housekeeping
- Progress Documentation
- HIPAA Compliance
- Patient Companionship
- Meal Preparation
- Compassionate client care
- Medication and Appointment Reminders
- Care plan assessment
- Elderly Care
- Direct Patient Care
- Medical Records Management
- Heavy Lifting
- Special Needs Care
- Compassionate Care
- Records Maintenance
Certification
Customer Service and Support Specialist
Accomplishments
- Provided outstanding service to new and long-standing customers by attending closely
- Consistently maintained high customer satisfaction ratings
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks
- Customer Service - Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts
- Database Maintenance - Assisted in the managing of the company database and verified, edited, and modified members' information
References
Jennifer Luckett -jennifer.luckett@kellyconnect.com
Andreanella Martel - (813) 695-2194
Laura O’loughlin - Laura@sharpdecisions.com (646-236-8309)
Lisa Gomez - (318) 658-2622
Joycelyn Ross - (318) 350-5249
Languages
English
Timeline
Customer Sales Advisor
Kelly Services
06.2024 - 03.2025
QA Analysts
Bank of America
01.2024 - 07.2024
CSR
Teleperformance USAA
10.2021 - 08.2023
Some College (No Degree) -
Grambling State University