LATEYA OWENS
RemX
Ruston
6
years of professional experience
Work History
Medical Customer Service Representative
1 Year 1 Month- Assisted patients with scheduling, account updates, and general healthcare questions while providing compassionate service.
- Documented interactions accurately, maintained confidentiality, and escalated complex concerns when necessary.
- Managed high call volumes while meeting quality and productivity expectations in a remote environment.
Customer Care Representative
1 Year 1 Month- Resolved customer concerns through phone, email, and chat with empathy and professionalism.
- Processed orders, researched shipping issues, documented cases, and provided timely follow-up.
- Collaborated with cross-functional teams to address customer feedback and improve service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate / Customer Service
4 Years 2 Months- Provided excellent customer service, operated registers, stocked merchandise, and maintained organized sales areas.
- Assisted with returns, exchanges, and problem resolution while working effectively with team members.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma
Timeline
Medical Customer Service Representative
RemX
05.2025 - 06.2026Read More
Customer Care Representative
Chewy
03.2024 - 04.2025Read More
Sales Associate / Customer Service
Walmart
01.2020 - 03.2024Read More
MLK Prep
High School Diploma
Read More