La´Tia Gant
Bossier City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Data Entry Operator/Customer Service- Seasonal
General Dynamics Information Technology- FEMA
2024.06 - 2025.11
- Accurately entered, updated, and maintained confidential customer and case information within database systems.
- Reviewed records and documentation to ensure accuracy, completeness, and compliance with agency procedures, enhancing data integrity.
- Processed high volumes of data with strong attention to detail, contributing to timely and accurate data management.
- Assisted in managing customer records and provided administrative support to streamline operations.
- Maintained organized digital files and ensured timely data processing.
- Communicated professionally with team members and applicants regarding documentation and case updates.
- Conducted outbound calls to third parties to verify estimates, invoices, receipts, insurance settlements, and claim denials while ensuring accurate documentation and compliance with procedures.
- Achieved promotion to Tier 2 support role within one year by demonstrating advanced problem-solving skills.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Adapted quickly to changing priorities while maintaining high-quality service standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
B.S. - Leisure Studies: Therapeutic Recreation
Grambling State University
Grambling, LAHigh school diploma -
Red River High School
Coushatta, LASkills
- Data entry accuracy
- Data verification
- Telephone etiquette
- Client engagement
- Conflict resolution
- Professional telephone demeanor
- Active listening
- Critical thinking
Timeline
Data Entry Operator/Customer Service- Seasonal
General Dynamics Information Technology- FEMA
2024.06 - 2025.11
High school diploma -
Red River High School
B.S. - Leisure Studies: Therapeutic Recreation
Grambling State University