Latisha Renee' Jones
MARRERO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
SLVHCS
07.2023 - Current
- In the period spanning from 2023 to 2025, I was honored to receive an outstanding rating, which led to a commendation from my supervisor and nurse to join the esteemed VISN High Risk/Cancer Team.
- As a pivotal member of this team for a year, I dedicated myself to cultivating and nurturing invaluable relationships with numerous vendors. This rapport has proven instrumental in my ability to expedite appointment scheduling and swiftly retrieve essential medical records, ensuring seamless support for our veterans.
- My adept communication skills and compassionate approach have resulted in vendors often seeking my guidance for consults involving veterans outside of my primary area of care. In instances where I am unable to directly assist, I take the initiative to gather their contact information and expertly direct them to the appropriate resource.
- Before the medical leave of the VISN high-risk nurse, she entrusted me with the pivotal responsibility of compiling the VISN high-risk report on Mondays, Wednesdays, and Fridays every week until her return, showcasing my reliability and capability.
- Furthermore, my commitment to building enduring connections with veterans and their families have resulted in them considering me as a dependable source for addressing diverse needs beyond community care. From facilitating transportation to appointments to guide veterans' benefits, I have consistently demonstrated my dedication to comprehensive support.
- Additionally, I have proactively extended my expertise to assist my coworkers by showing them how to efficiently manage their lists and seamlessly transferring them to Excel for streamlined formatting. Whenever the need arises, I readily share my provider list and close contact information with my colleagues, ensuring a collaborative and supportive work environment.
- Routinely displays courteous and tactful behavior and projects a positive and professional image of Southeast Louisiana Health Care System.
- Provides advice to customers and vendors that is timely, responsive, and accurate.
- Maintains appropriate rapport with internal and external customers.
- Develops and establishes effective working relationships with all stakeholders, understanding these relationships are critical to promoting the Community Care program and supporting accomplishments of SLVHCS VAMC's strategic goals.
- Interacts in a professional and courteous manner with all customers (peers, staff, Veterans & families, and Vendors) to facilitate the delivery of high- quality care and continuous improvement.
- Keeps supervisor and/or team leader informed of difficult and/or controversial issues and unique problems which may negatively affect Veteran and/or employee experiences.
- Takes actions to effectively solve problems before they have an adverse impact on Veterans, our agency, or other employees.
- Routinely responds to customer requests made in-person, by phone, and/or by e-mail with the most accurate and complete information available. If information cannot be provided immediately, answers are usually provided within 2 business days. (48 hours)
- Collaborates with VA Staff, Veteran and Community Care providers to coordinate, schedule and create referrals within 5 days of PID.
- Adjudicating consults include building and sending referral packets, creating unable to contact letters, scheduling veteran's appointment, canceling, confirming care, requesting records, downloading records from the fax stream and/or community care provider's portal, and completing consults.
- Use of Consult Toolbox to properly document work performed (preferences, cancellations, scheduled appointments, no-shows, phone calls, etc.)
- Proper use of consult management process for active and scheduled consults
- Required documentation is provided to vendors to prevent delays in scheduling and accessible to other team members as needed via appropriate VA systems.
- Maintains valid system and PIV access
- Notifies supervisors immediately after a job-related injury, illness, disease within 24 hours of the incident complete the following forms as directed.
- Series: 0679 - Grade: G-6
- Hours per week: 40
Medical Support Assistant
SLVHCS
02.2021 - 07.2023
- Operated computerized programs and databases in order to entered, modified, and retrieved sensitive information/data into or from electronic medical records, scheduled systems and/or reports.
- Verified and updated insurance information and demographics into the databases.
- Interacted with customers to promote the services offered by the VA.
- Utilized computer software tools to manage documents and information as required by assigned activities.
- Produced reports, handouts, and other material as required by assigned activities.
- Organized and maintained electronic and hard copy files and records.
- Obtained all key information needed and initiated medical administrative processing.
- Scheduled patient appointments.
- Managed Database, maintained sensitive and confidential files in accordance with HIPAA regulations.
- Scheduled and coordinated appointments for patients with various clinics, ensured all treatment requested by the physician has been scheduled.
- Took and relayed incoming calls/messages to doctors and staff personnel; utilize knowledge of medical terminology and their abbreviation.
- Conducted research and follow-ups after identifying customer issues in order to ensure adequate problem resolution.
- Responded to patient's questions and concerns face to face and over the phone.
- Determined eligibility for beneficiary travel and prepared vouchers for payment.
- Responsible for the maintenance, identification of record deficiencies and tracking inpatient medical records.
- Utilized VISTA and CPRS to assist patients with communicating needs, conducting, and inquires to nursing staff and primary care physician.
- Served as the receptionist for the nursing station demonstrating ability to determine the nature of calls and answering questions of visitors and patients of the ward.
- Operated computerized programs and databases in order to enter, modify and retrieve sensitive.
- Proficient in problem solving, conducting research, analyzing and recommending the necessary steps for change.
- Scheduled patient appointments for various Primary Care clinics throughout the organization.
- Responsible for admitting, discharge, and transferring patients/residents to Emergency, Medical Observation, Medical Ward, and Community Living Center.
- Series: 0326 - Grade: GS5
- Hours per week: 40
Housekeeping Aid
SLVHCS
09.2018 - 01.2021
- Responsible for the cleanliness of rooms occupied by patients, rooms, surgical areas, offices, labs, waiting areas, and the restrooms.
- Disinfection of patient room after the patient has been discharged to ensure that the germs are killed there is no chance of spreading of infection or disease.
- Emptied waste baskets to eliminate hazards from the hospital.
- Replenished soap and paper supplies to ensure cleaning supplies for safety.
- Changed sheets and linens in hospital room to meet a patient everyday needs.
- Responsible for keeping medical facility clean, sanitary and well maintained.
- Attended to waiting areas, staff areas and examination rooms, focusing specifically on floors, windows, walls and examination surfaces.
- Decontaminated operating tables, beds, other standing equipment and sterilized rooms.
- Thoroughly cleaned and moped the floors using disinfecting products.
- Discarded the content from the waste container.
- Series: 3566 - Grade: WG2
- Hours per week: 40
Salesfloor
Target
11.2016 - 09.2018
- Unloaded trucks, found apparel, put on racks and applied security sensors if needed.
- Rearranged entire sales floor to advertise new clothing up front.
- Provided customer service as a cashier and also as sales floor associate.
- Rotated manufacturer products as needed.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Loaded and unloaded merchandise using a pallet jack.
- Maintained consistent accuracy of cash register, made sure all payment transactions were correct and proficient.
- Checked out customers purchases quickly, ensuring accurate prices codes, discounts and provided efficient customer service.
- Frequently assisted other departments to help minimize workload and maximize efficiency and output.
- Set up product display models throughout multiple departments.
- Answered customer's questions, addressed problems and complaints in person and by phone.
- Trained new employee as per requirements.
- Hours per week: 31
Education
Bachelor's degree - Business and Administration, Accounting
Virginia College
Birmingham, AL08.2010
Master's degree - undefined
University of Phoenix
Tempe, AZMaster's degree - undefined
Virginia College
Birmingham, ALSkills
- Empathetic Communication
- Attention to Detail
- Teamwork and Collaboration
- Adaptability
- Professionalism and Ethics
- Taking or returning phone calls
- Scheduling appointments
- Relaying patient issues and information to physicians and specialists
- Handling office correspondence
- Navigating patient portals
- Inputting and managing electronic health records
- Maintaining proficiency with word processing programs, spreadsheets, and email platforms
Affiliations
US ARMY VETERAN
Professional publications
PATROIT OF THE MONTH OF JUNE 2025
Timeline
Advanced Medical Support Assistant
SLVHCS
07.2023 - Current
Medical Support Assistant
SLVHCS
02.2021 - 07.2023
Housekeeping Aid
SLVHCS
09.2018 - 01.2021
Salesfloor
Target
11.2016 - 09.2018
Master's degree - undefined
University of Phoenix
Master's degree - undefined
Virginia College
Bachelor's degree - Business and Administration, Accounting
Virginia College