Latonya Mickens
Lake Providence
Summary
Program Analyst with hands on experience supporting USDA Farm Service Agency programs, including application processing, and data analysis. Skilled in resolving discrepancies to ensure program integrity. Demonstrated ability to provide exceptional customer service to farmers and stakeholders while managing multiple priorities in a face-paced environment. Proven track record for reliability, accuracy, and supporting efficient program delivery.
Overview
19
19
years of professional experience
Work History
Program Analyst
Farm Service Agency, USDA
Lake Providence, LA
08.2025 - Current
- Administer federal agricultural programs; SDRP 1, SDRP 2, Farmer Bridge Assistance Program(FBA)
- Provide assistance to producers regarding eligibility, benefits, and application process.
- Communicate program information clearly to producers through in-person, phone, e-mail, and written correspondence.
- Work with USDA/FSA systems including MIDAS, Crop Acreage Reporting System(CARS), Conservation Reserve Program(CRP), Subsidiary.
- Work with USDA/FSA financial systems; Financial Services, National Payment Systems(NPS), Financial Inquiries.
- Collaborated with office staff to ensure proper workflow and improve efficiency.
Bookkeeper
East Carroll Parish Police Jury
Lake Providence, LA
01.2016 - 08.2025
- Managed accounts payable and receivable, ensuring accurate financial records.
- Processed payroll for all employees, maintaining compliance with tax regulations.
- Reconciled bank statements monthly, identifying discrepancies and resolving issues promptly.
- Implemented new accounting software to streamline reporting processes and improve efficiency.
- Coordinated audits by preparing necessary documentation and responding to inquiries effectively.
- Collaborated with department heads to ensure alignment of financial goals with operational plans.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
Billing Clerk
Town of Lake Providence, Water Department
Lake Providence, LA
07.2009 - 01.2016
- Processed billing statements efficiently, ensuring timely delivery to customers.
- Maintained accurate records of payments and adjustments in billing system.
- Resolved customer inquiries regarding billing discrepancies and account status.
- Collaborated with team members to streamline billing procedures and reduce errors.
- Verified accuracy of billing data and corrected discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
Customer Service Manager
Wal-Mart Supercenter
Oak Grove, LA
02.2007 - 07.2009
- Led customer service team to enhance satisfaction and resolve inquiries effectively.
- Implemented training programs for new staff, improving onboarding efficiency.
- Analyzed customer feedback data to identify trends and inform service improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Science - Radiologist Technologist
Career Technical College
Monroe, LA10-2008
Skills
- Knowledge of USDA Farm Service Agency(FSA) programs; SDRP 1, SDRP 2, Farmer Bridge Assistance(FBA)
- Understanding of crop and acreage reporting, and conservation programs
- Microsoft Office(Excel, Word, and Powerpoint)
- Strong written and verbal skills
- Customer Service & Producer Support
- USDA Systems(MIDAS, CRP, CARS, etc)
- Problem solving & Critical Thinking
- Customer Service
Timeline
Program Analyst
Farm Service Agency, USDA
08.2025 - Current
Bookkeeper
East Carroll Parish Police Jury
01.2016 - 08.2025
Billing Clerk
Town of Lake Providence, Water Department
07.2009 - 01.2016
Customer Service Manager
Wal-Mart Supercenter
02.2007 - 07.2009
Associate of Science - Radiologist Technologist
Career Technical College