Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTonya Reed

Shreveport

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Shreveport
04.2019 - 05.2025
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Front Desk Receptionist/Front Desk Night Auditor

Red Roof Inn Hotel
Shreveport
11.2008 - 01.2019
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Responded to customer inquiries via phone, email, and in person.
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Handled sensitive information in a confidential manner.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Direct Service Worker

Assurance Care Services
Shreveport
03.2003 - 10.2008
  • Attended trainings pertinent to job responsibilities on a regular basis.
  • Maintained knowledge of current policies related to client rights and confidentiality laws.
  • Collaborated with interdisciplinary team members to ensure comprehensive care for clients.
  • Facilitated communication between family members and caregivers and service providers.
  • Monitored health conditions and reported changes to appropriate personnel.
  • Worked cooperatively with co-workers to provide quality care for clients.
  • Assisted individuals in accessing community resources, such as recreational activities and medical services.
  • Assisted with meal preparation, bathing, toileting, grooming, and dressing as necessary.
  • Engaged clients in meaningful activities tailored to their interests and abilities.
  • Provided direct care to individuals with disabilities in a residential setting.
  • Supported individuals in developing independent living skills and daily activities of living.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Assisted with basic care for elderly patients, scheduled appointments, and managed finances and legal matters.

Assembly Line Production Worker

Career Adventures
Shreveport
10.2000 - 12.2003
  • Ensured that all safety regulations were followed at all times while operating machinery.
  • Assisted in troubleshooting mechanical problems related to the assembly process.
  • Monitored assembly line operations to detect any issues or malfunctions.
  • Cleaned tools, equipment, and workstations as needed throughout shift.
  • Assisted in training new employees on assembly line processes and procedures.
  • Rotated through various positions on the assembly line as needed by management.
  • Stacked finished products onto pallets in preparation for shipment from the facility.
  • Identified defective parts or items needing rework during inspections.
  • Performed quality checks on products to ensure they met company standards.
  • Inspected incoming raw materials prior to use in order to ensure quality assurance.
  • Reported any potential hazards or areas of improvement to supervisors immediately.
  • Assembled components according to established procedures and safety protocols.
  • Followed detailed instructions on blueprints and schematics during assembly processes.
  • Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Boxed, labeled, and moved items to keep production lines moving swiftly.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.

Education

High School Diploma -

Hunting High School
Shreveport, LA
05-2000

Skills

  • Data entry
  • Customer service
  • Cash handling
  • Payment processing
  • Record keeping
  • Time management
  • Written and verbal communication
  • Cash handling and management
  • Credit card processing
  • Refunds and exchanges
  • Payment posting
  • Cash handling expertise
  • Credit and cash transactions

Timeline

Customer Service Representative

Teleperformance USA
04.2019 - 05.2025

Front Desk Receptionist/Front Desk Night Auditor

Red Roof Inn Hotel
11.2008 - 01.2019

Direct Service Worker

Assurance Care Services
03.2003 - 10.2008

Assembly Line Production Worker

Career Adventures
10.2000 - 12.2003

High School Diploma -

Hunting High School

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LaTonya Reed