LaTonya Williams
Prairieville
Summary
Driven professional with a proven track record in educational and financial sectors, notably with East Baton Rouge Parish School System. Excelled in enhancing student engagement and achieving sales growth through exceptional customer service. Skilled in cash handling and fostering customer relations, demonstrating a unique blend of instructional prowess and financial acumen.
Overview
19
19
years of professional experience
Work History
Teacher
East Baton Rouge Parish School System
2016.12 - Current
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Created and developed lesson plans to meet students' academic needs.
Assistant Manager
Security Finance
2006.06 - 2014.07
- Approved and denied loans.
- Solicitation to customers and new customers inside and outside the office
- Telephone communication. Took application on the phone and inside the office
- Monitored cash intake and deposit records.
- Field work
- Applied accidental and death claims.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Wal-Mart Supercenter
2005.06 - 2006.06
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Arts - Early Childhood Education
Ashford University
03.2014
Skills
- Group Instruction
- Student Engagement
- Classroom Instruction
- Small Group Instruction
- Cash Handling
- Payment Collection
- Payment Processing
- Customer Service
- Customer Assistance
- Cash Drawer Balancing
- Customer Relations
- Sales Growth
Timeline
Teacher
East Baton Rouge Parish School System
2016.12 - Current
Assistant Manager
Security Finance
2006.06 - 2014.07
Cashier
Wal-Mart Supercenter
2005.06 - 2006.06
Bachelor of Arts - Early Childhood Education
Ashford University
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