LaTosha Elder
Lafayette
Summary
Customer-oriented professional with broad experience in customer service/Medical/Tax Professional roles. Possess strong skills in problem-solving, communication, and relationship-building. Demonstrated ability to enhance customer satisfaction and drive customer loyalty in previous positions. Known for creating positive experiences for customers through high-quality service.
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Overview
23
23
years of professional experience
Work History
Tax Expert
TurboTax
12.2024 - 04.2025
- Prepared, reviewed, and filed tax returns for individual clients.
- Responded promptly to client inquiries related to their taxes or other fiscal matters.
- Compiled statistical data from sources such as financial statements for use in preparing income tax returns.
- Educated taxpayers about various tax issues such as filing status, eligibility for credits or deductions.
- Provided guidance to clients regarding changes in federal, state, and local laws that may affect them financially.
- Reviewed prior year returns for accuracy and completeness.
- Organized files containing source documents used in the preparation of tax returns.
- Identified potential deductions or credits that could reduce the amount of taxes owed by a client.
Independent Contractor (Medical Biller/Coder)
Inlera - Remote
05.2017 - 12.2024
- Performed Medical Billing/Coding for Ashdale Chiropractor & Acupuncture.
- Performed Medical Billing/Coding For Plastic Surgeon - Barbour Plastic Surgery.
- Performed Medical Billing/Coding For Ophthalmologist - Keylon EyeCare.
- Performed Medical Billing/Coding For Children's Evaluation & Therapy Center.
- Performed Medical Billing/Coding For Momentum Chiropractic & Rehab Performed Postings of payments.
- Responsible for the account/client management and quality control of the entire revenue cycle, this will include but not limited to; charge entry, claims submission and tracking, collections, payment posting, and reporting.
- Transmitted claims using Open Practice Solutions, Chirotouch, eClinicworks, Eclipse, Karen, Medisoft, Allscripts. Infinedi.
Medical Billing Specialist/Coding Specialist
Acadian Ambulance Services - Remote
06.2019 - 10.2020
- Responsible for interpreting all specifics regarding medical transports and accurately and appropriately billing the correct payer (insurance company, patient or contracted medical facility.).
- Code medical transport trip reports in an accurate and timely manner to allow for prompt collections of payment.
- Preparing, reviewing, and transmitting claims using billing software AR2000, including electronic and paper claim processing.
- Following up on unpaid claims within standard billing cycle timeframe.
- Researching and appealing denied claims.
- Answering all patient or insurance telephone inquiries pertaining to assigned accounts.
- Setting up patient payment plans and work collection accounts.
- Updating cash spreadsheets, and running collection reports.
- Obtaining revenue by verifying transaction information, computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.
Medical Coder
CAPTURENET - Remote
09.2015 - 06.2017
- Coded from Hospital Records, Physician Notes, and Ancillary Records.
- Assigned Modifiers and Sequenced codes appropriately to accurate reflect services provided.
- Obtained Medical Information from Hospitals and Physicians when required to validate correct coding.
- Answer inbound calls and patient portal chats from guarantors/patients in a professional, helpful, and respectful manner.
- Resolve account balances on all uninsured and balance after insurance accounts with a consultative customer service focused approach.
- Collect and process payments from guarantors.
- Negotiate and set patient payment plans as necessary based on preset guidelines.
- Assist guarantors with online payments as needed.
Medical Biller/Coder
LOUISIANA PHYSICIAN CORPORATION
Lafayette
02.2012 - 08.2015
- Responded to complex coding inquiries.
- Provided Documentation and Coding audits, of all billing providers within the practice, based on documentation guidelines.
- Performed medical billing for a variety of clients.
- Auditing/Collections.
- Answering patient calls/Insurance Companies.
Medical Biller
FGA HOME CARE MEDICAL OUTSOURCING COMPANY, Home Health Care
07.2011 - 01.2012
- Performed homecare Billing/Collections for a variety of clients.
- EDI transactions like Eligibility Verification and Claims Processing.
- Followed up with insurance carriers and patients to expedite the recovery of payment obligations.
Medical Records Clerk
CAPITAL HEALTH SYSTEMS FULD CAMPUS-HOSPITAL
Ewing
03.2007 - 07.2011
- Performed a variety of medical records clerical functions to ensure proper.
- Completion of chart documentation, reports and release information.
- Maintained chart completion and filing system to keep information accurate.
- And up to date.
Payroll Clerk Assistant Accountant Specialist Associate
PRINCETON MANAGEMENT SERVICES, HOSPITAL
PRINCETON
12.2006 - 03.2007
- Perform a wide variety of administrative and bookkeeping functions.
- This includes but it is not limited to daily journal closings, collection accounts,.
- Entering of deposit information into Lawson as well as special projects as needed.
Receptionist/Medical Billing Associate
THE NEW YORK OTOLARYNGOLOGY GROUP
Manhattan
04.2002 - 11.2006
InfinediKeylonInlera
- Perform check-in and checkout, including collection of fees for various hearing.
- Production and enhancement devices, such as custom.
- Headphones, hearing aids, performance and swim molds.
- Resubmission, sending out new claims, and recording check information for.
- Payments sent out for outstanding claims on reports.
- PRECERT COORDINATOR- Assist in getting precert for patient Ct Scans, MRI's, and Medications.
Education
Diploma - Medical Billing & Coding
UNITECH TRAINING ACADEMY
01.2019
Medical Office Administration Certification -
Unitech Training Academy
01.2019
Insurance Billing/Coding Certification -
Unitech Training academy
01.2019
BLS for Healthcare Providers (CPR & AED Certified) - American Heart Association -
01.2018
Bachelor's of Applied Science - Paralegal Studies, Paralegal Studies
KAPLAN UNIVERSITY
01.2009
Skills
- Tax preparation
- Tax compliance
- Financial reporting
- Client communication
- Data analysis
- Tax planning
- Time management
- Problem solving
- Payroll administration
- Dispute resolution
- Compliance
- Medical billing
- Claims processing
- Customer service
- Problem resolution
- Strong teamwork
- Critical thinking
- Call center experience
- Verbal and written communication
- Multi-task management
Timeline
Tax Expert
TurboTax
12.2024 - 04.2025
Medical Billing Specialist/Coding Specialist
Acadian Ambulance Services - Remote
06.2019 - 10.2020
Independent Contractor (Medical Biller/Coder)
Inlera - Remote
05.2017 - 12.2024
Medical Coder
CAPTURENET - Remote
09.2015 - 06.2017
Medical Biller/Coder
LOUISIANA PHYSICIAN CORPORATION
02.2012 - 08.2015
Medical Biller
FGA HOME CARE MEDICAL OUTSOURCING COMPANY, Home Health Care
07.2011 - 01.2012
Medical Records Clerk
CAPITAL HEALTH SYSTEMS FULD CAMPUS-HOSPITAL
03.2007 - 07.2011
Payroll Clerk Assistant Accountant Specialist Associate
PRINCETON MANAGEMENT SERVICES, HOSPITAL
12.2006 - 03.2007
Receptionist/Medical Billing Associate
THE NEW YORK OTOLARYNGOLOGY GROUP
04.2002 - 11.2006
Diploma - Medical Billing & Coding
UNITECH TRAINING ACADEMY
Medical Office Administration Certification -
Unitech Training Academy
Insurance Billing/Coding Certification -
Unitech Training academy
BLS for Healthcare Providers (CPR & AED Certified) - American Heart Association -
Bachelor's of Applied Science - Paralegal Studies, Paralegal Studies
KAPLAN UNIVERSITY