Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Latosha Mitchell

New Orleans

Summary

Dynamic and results-driven professional with extensive experience at Circle K, excelling in customer service and retail store operations. Demonstrated leadership in team training and achieving sales targets, enhancing store performance by over 20%. Skilled in cash handling accuracy and fostering team collaboration, I consistently exceed employer expectations through strategic planning and exceptional service delivery.

Overview

2025
2025
years of professional experience

Work History

Lead Sales Associate

Circle K
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
  • Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Set and achieved company defined sales goals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Stayed current on company offerings and industry trends.
  • Presented professional image consistent with company's brand values.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Kept detailed records of daily activities through online customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed, maintained and utilized diverse client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Recorded accurate and efficient records in customer database.
  • Generated advertising brochure for vendor use.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Met existing customers to review current services and expand sales opportunities.
  • Built diverse and consistent sales portfolio.
  • Negotiated prices, terms of sales and service agreements.

Lead Server

Waffle House
02.2009 - 10.2024
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.

Education

Ged -

Temple High
Temple, TX
2002

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Goal oriented
  • Cash handling accuracy

Accomplishments

I'm a better person

Timeline

Lead Server

Waffle House
02.2009 - 10.2024

Lead Sales Associate

Circle K

Ged -

Temple High

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Latosha Mitchell