Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Latoya Fontenot Key

Jeanerette,LA

Summary

Dynamic Patient Access Representative with a proven track record at Ochsner University Hospital, excelling in HIPAA compliance and customer service. Recognized for enhancing patient experiences through empathetic communication and effective insurance verification. Adept at training teams and navigating healthcare systems, ensuring quality service delivery in fast-paced environments.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Ochsner University Hospital & Clinics
09.2020 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.

Certified Medical Assistant

Bryan LeBean APMC
01.2019 - 09.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Performed medical records management, including filing, organizing and scanning documents.

PBX Switchboard Operator

Abbeville General Hospital
05.2014 - 01.2017
  • Participated in ongoing training opportunities to stay current on industry best practices for switchboard operations and telecommunications technology advancements.
  • Contributed to a positive work environment with a friendly demeanor while interacting with customers, colleagues, and visitors.
  • Served as a valuable resource for colleagues seeking assistance with phone system features or troubleshooting issues related to connectivity or call quality.
  • Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
  • Maintained an organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
  • Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
  • Received incoming calls and paged individuals and departments over PA system.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Streamlined switchboard management by updating internal directories and contact information regularly.
  • Ensured smooth business operations by managing multiline phone systems, voicemail boxes, and paging systems effectively.

Education

Certificate - Medical Billing And Coding

Career Step
Lehi, UT
02-2024

Graduate Certificate - Clinical Medical Assistant

Blue Cliff College
Lafayette, LA
02-2019

High School Diploma -

Abbeville High School
Abbeville, LA
05-2001

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Phone and email etiquette
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Team leadership
  • Quality assurance
  • Healthcare systems navigation
  • Strong empathy

Certification

  • Certified Clinical Medical Assistant, NRCMA - 07/15/2024 to 07/15/2025

Certification # 178163

Timeline

Patient Access Representative

Ochsner University Hospital & Clinics
09.2020 - Current

Certified Medical Assistant

Bryan LeBean APMC
01.2019 - 09.2019

PBX Switchboard Operator

Abbeville General Hospital
05.2014 - 01.2017

Certificate - Medical Billing And Coding

Career Step

Graduate Certificate - Clinical Medical Assistant

Blue Cliff College

High School Diploma -

Abbeville High School

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Latoya Fontenot Key