Latoya Perkins
Franklinton
Summary
Dynamic property management professional skilled in financial budgeting, reporting, and optimizing tenant relationships. Successfully coordinated maintenance requests and implemented marketing strategies, resulting in enhanced property visibility and tenant retention rates.
Overview
12
12
years of professional experience
Work History
Property Manager
NDC Asset Management
Pittsburgh, PA
01.2026 - Current
- Managed tenant communications, addressing inquiries and concerns promptly.
- Coordinated property maintenance requests, ensuring timely resolution of issues.
- Assisted in lease administration, preparing documents for renewals and new tenants.
- Conducted property inspections to ensure compliance with safety standards.
- Implemented marketing strategies to enhance property visibility and attract new tenants.
- Collaborated with vendors to negotiate service agreements for maintenance and repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Manager
Mayfair Management Services
Dallas, TX
11.2023 - 09.2025
- Supported budgeting processes by tracking expenses and reporting discrepancies.
- Utilized property management software to streamline processes and maintain organized records.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Assistant Property Manager
Standard Enterprises
Monroe, LA
04.2019 - 05.2022
- Coordinated tenant communications to enhance resident satisfaction and resolve issues promptly.
- Managed lease agreements, ensuring compliance with regulatory requirements and company policies.
- Assisted in property inspections, identifying maintenance needs and coordinating timely repairs.
- Streamlined rent collection processes, reducing delays and improving cash flow efficiency.
- Developed marketing strategies for vacant units, increasing visibility and attracting potential tenants.
- Trained new staff on property management software, enhancing team productivity and operational effectiveness.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
Customer Service Representative
GDiT
Bogalusa, LA
10.2013 - 07.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and systems.
- Enhanced customer satisfaction by delivering timely and accurate support.
- Developed and maintained strong relationships with clients to ensure repeat business.
Education
Bachelor of Science - Project Management
Strayer University
Herndon, VA03-2026
High School Diploma -
Bogalusa High School
Bogalusa, LA05-2008
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Eviction procedures
- Occupancy management
- Fair housing mandates
- Financial budgeting and reporting
Timeline
Property Manager
NDC Asset Management
01.2026 - Current
Property Manager
Mayfair Management Services
11.2023 - 09.2025
Assistant Property Manager
Standard Enterprises
04.2019 - 05.2022
Customer Service Representative
GDiT
10.2013 - 07.2016
Bachelor of Science - Project Management
Strayer University
High School Diploma -
Bogalusa High School