LaTrail Jones
Baton Rouge
Summary
Dedicated pharmacy professional with expertise in customer service, regulatory compliance, and inventory management. Proven ability to resolve issues promptly and enhance patient satisfaction.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Certified Pharmacy Technician
Walmart
Baton Rouge
03.2024 - Current
- Accurately processed and filled prescriptions to meet diverse customer needs.
- Maintained cleanliness and organization of pharmacy work areas and supplies.
- Resolved customer inquiries and issues, delivering exceptional service.
- Collaborated with healthcare professionals to ensure safe medication distribution.
Pharmacy Operations Manager
Walgreens
Baton Rouge
03.2015 - 02.2024
- Oversaw daily pharmacy operations and ensured compliance with state regulations.
- Managed inventory levels and implemented effective stock management practices.
- Trained and mentored pharmacy staff on operational procedures and best practices.
- Coordinated workflow to enhance efficiency in prescription processing and fulfillment.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
Education
High School Diploma -
Istrouma High School
Baton Rouge05-2011
Skills
- Accurate prescription processing
- Medication distribution safety
- Inventory management
- Pharmacy regulatory compliance
- Staff training and mentoring
- Customer relationship management
Certification
CPhT-10102491 issued:01/06/16
References
References available upon request.
Timeline
Certified Pharmacy Technician
Walmart
03.2024 - Current
Pharmacy Operations Manager
Walgreens
03.2015 - 02.2024
High School Diploma -
Istrouma High School