Latriece Thompson
Baton Rouge
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
Caregiver
Brightcare
Baton Rouge
08.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed strong relationships with clients to ensure comfort and trust.
- Monitored client health and reported any changes to healthcare professionals.
- Coordinated transportation for clients to appointments and social activities.
- Implemented individualized care plans tailored to each client's requirements.
- Collaborated with family members to discuss client progress and needs.
- Maintained a clean and safe environment for clients at all times.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Security Officer
Allied Universal Security Services
Baton Rouge
09.2020 - Current
- Monitored premises to ensure safety and security for all personnel.
- Conducted routine patrols to identify potential security risks or hazards.
- Responded promptly to alarms and incidents, coordinating with local authorities.
- Prepared detailed reports documenting daily activities and unusual occurrences.
- Assisted in emergency response procedures, ensuring effective communication among teams.
- Enforced access control measures for restricted areas and sensitive locations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Package Handler
FedEx
Baton Rouge
12.2018 - 09.2020
- Sorted packages according to size and destination for efficient processing.
- Operated conveyor belts and forklifts to move packages safely.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Assisted in training new employees on safety protocols and operational procedures.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Documented package discrepancies and reported issues to supervisors promptly.
- Assisted in loading delivery trucks with prepared packages.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Inspected packages for damages or defects and recorded any issues found.
Safety attendant
Onpoint Industrial Services
Baton Rouge
09.2016 - 11.2018
- Monitored safety protocols during industrial operations to ensure compliance.
- Conducted regular safety inspections of equipment and work areas.
- Assisted workers in using personal protective equipment correctly.
- Facilitated safety briefings to educate staff on best practices.
- Reported safety hazards and incidents to management promptly.
- Maintained accurate records of safety training sessions conducted.
- Collaborated with teams to promote a culture of workplace safety.
- Responded swiftly to emergency situations, providing first aid when necessary.
- Monitored workers to ensure they were following established safety procedures.
- Identified potential risks or hazards in the workplace before they occurred.
- Performed daily inspections of safety equipment and areas to ensure compliance with regulations.
Customer Service Representative
BroadPath Healthcare
Baton Rouge
03.2014 - 09.2016
- Managed high-volume inbound calls to address customer concerns efficiently.
- Maintained knowledge of healthcare regulations and company offerings for effective support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collaborated with healthcare teams to resolve patient issues and ensure satisfaction.
Correctional Officer
MTC Corrections
Woodville
07.2010 - 02.2014
- Enforced facility rules and regulations to maintain order and safety.
- Supervised inmate activities to ensure compliance with protocols.
- Conducted regular inspections of cells and common areas for contraband.
- Managed inmate intake and release processes efficiently.
- Documented incidents and maintained accurate records as required.
- Collaborated with staff to develop safety protocols and emergency plans.
- Provided support during crisis situations, ensuring staff and inmate safety.
- Trained new officers on procedures, policies, and best practices in corrections.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
Education
Natchez High School
Natchez, MSSkills
- Personal care
- Health monitoring
- Care plan implementation
- Safety procedures
- Patient interaction
- Emergency response
- Customer relationship management
- Record keeping
- Problem solving
- Effective communication
- Trust building
- Team collaboration
- Time management
- Safety awareness
- Patient mobility assistance
- Indirect patient care
- Active listening
- Conflict resolution
- Strong ethics
- At-home care instruction
- Care plan assessment
- Compassion and empathy
- Patient assessments
- Patient care
- Medication administration
- HIPAA compliance
- Verbal and written communication skills
- Compassionate communication
- Direct patient care
- Documentation
- Chronic illness management
Timeline
Caregiver
Brightcare
08.2024 - Current
Security Officer
Allied Universal Security Services
09.2020 - Current
Package Handler
FedEx
12.2018 - 09.2020
Safety attendant
Onpoint Industrial Services
09.2016 - 11.2018
Customer Service Representative
BroadPath Healthcare
03.2014 - 09.2016
Correctional Officer
MTC Corrections
07.2010 - 02.2014
Natchez High School