Laura Ayres
Metairie
Summary
Experienced office manager with a proven track record of multitasking, fostering positive professional relationships, and training high-performing teams. Adept at utilizing strong computer skills and problem-solving abilities to overcome challenges and drive organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
State Farm Agent
08.2018 - Current
- Assisting in the interviewing, hiring and mentoring of new employees
- Training new team members on systems and processes
- Oversee the customer service and sales teams to make sure monthy goals are met
- Work closely with agent on new developments, payroll, structuring bonuses and planning team events
- Addressing customer complaints
- Responding to underwriting concerns
- Sell all State Farm products by calling leads and multi-line current customers
- Process check deposits and documents
- Act as a laisason between customers and claims department when needed
- Maintain customer retention by offering annual financial and policy reviews
Property Manager
1st Lake Properties
01.2013 - 08.2018
- Created and adhered to budget guidelines for a large-scale residential complex.
- Create monthly income and expense reports, weekly accounts payable invoicing
- Electronically bank rent checks and other bookkeeping tasks
- Placing ads online for available units
- Leasing apartments and organizing files
- Consistently scoring in the top two in the company for recorded phone calls
- Manage 3 full time and 2 part-time employees, schedule contractors
- Prepare payroll using eselfserve.com
- Ordering all supplies for the property
- Microsoft Office including Outlook
Bartender/Server
Mo's Restaurant
10.2005 - 01.2013
- Crafted beverages adhering to standardized mixology techniques
- Requisition liquors and supplies
Licensed Life Insurance Agent
World Financial Group
01.2010 - 01.2012
- Part Time Sales
Education
BA - Film, Television and Media Studies
California State University at Los Angeles
01.2010
Skills
- Office Management and Team Management
- Calendar Management (Outlook, Google)
- Property Management (RM, AMSI, Entrata)
- Insurance Sales (Salesforce, ECRM, Policy Center)
- Customer Retention and Customer Relations
- Payroll, Accounts Payable, Expense Reports, Budgeting
- Negotiation
- Recruiting and Onboarding
Certification
- Property and Casualty License, 11/01/18- 09/30/26
- Life Health and Accident License, 02/01/19, 09/30/26
- Currently working on Human Resources Certificate from LSU
Timeline
Office Manager
State Farm Agent
08.2018 - Current
Property Manager
1st Lake Properties
01.2013 - 08.2018
Licensed Life Insurance Agent
World Financial Group
01.2010 - 01.2012
Bartender/Server
Mo's Restaurant
10.2005 - 01.2013
- Property and Casualty License, 11/01/18- 09/30/26
- Life Health and Accident License, 02/01/19, 09/30/26
- Currently working on Human Resources Certificate from LSU
BA - Film, Television and Media Studies
California State University at Los Angeles
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