Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Laura Ayres

Laura Ayres

Metairie

Summary

Experienced office manager with a proven track record of multitasking, fostering positive professional relationships, and training high-performing teams. Adept at utilizing strong computer skills and problem-solving abilities to overcome challenges and drive organizational success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Manager

State Farm Agent
08.2018 - Current
  • Assisting in the interviewing, hiring and mentoring of new employees
  • Training new team members on systems and processes
  • Oversee the customer service and sales teams to make sure monthy goals are met
  • Work closely with agent on new developments, payroll, structuring bonuses and planning team events
  • Addressing customer complaints
  • Responding to underwriting concerns
  • Sell all State Farm products by calling leads and multi-line current customers
  • Process check deposits and documents
  • Act as a laisason between customers and claims department when needed
  • Maintain customer retention by offering annual financial and policy reviews

Property Manager

1st Lake Properties
01.2013 - 08.2018
  • Created and adhered to budget guidelines for a large-scale residential complex.
  • Create monthly income and expense reports, weekly accounts payable invoicing
  • Electronically bank rent checks and other bookkeeping tasks
  • Placing ads online for available units
  • Leasing apartments and organizing files
  • Consistently scoring in the top two in the company for recorded phone calls
  • Manage 3 full time and 2 part-time employees, schedule contractors
  • Prepare payroll using eselfserve.com
  • Ordering all supplies for the property
  • Microsoft Office including Outlook

Bartender/Server

Mo's Restaurant
10.2005 - 01.2013
  • Crafted beverages adhering to standardized mixology techniques
  • Requisition liquors and supplies

Licensed Life Insurance Agent

World Financial Group
01.2010 - 01.2012
  • Part Time Sales

Education

BA - Film, Television and Media Studies

California State University at Los Angeles
01.2010

Skills

  • Office Management and Team Management
  • Calendar Management (Outlook, Google)
  • Property Management (RM, AMSI, Entrata)
  • Insurance Sales (Salesforce, ECRM, Policy Center)
  • Customer Retention and Customer Relations
  • Payroll, Accounts Payable, Expense Reports, Budgeting
  • Negotiation
  • Recruiting and Onboarding

Certification

  • Property and Casualty License, 11/01/18- 09/30/26
  • Life Health and Accident License, 02/01/19, 09/30/26
  • Currently working on Human Resources Certificate from LSU

Timeline

Office Manager

State Farm Agent
08.2018 - Current

Property Manager

1st Lake Properties
01.2013 - 08.2018

Licensed Life Insurance Agent

World Financial Group
01.2010 - 01.2012

Bartender/Server

Mo's Restaurant
10.2005 - 01.2013
  • Property and Casualty License, 11/01/18- 09/30/26
  • Life Health and Accident License, 02/01/19, 09/30/26
  • Currently working on Human Resources Certificate from LSU

BA - Film, Television and Media Studies

California State University at Los Angeles
Laura Ayres