Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Crowe

Metairie

Summary

Results-driven manager with extensive experience in high-pressure environments. Skilled in customer service excellence, team coaching, and operational oversight. Committed to maintaining high standards and fostering a collaborative work atmosphere to achieve organizational goals.

Overview

7
7
years of professional experience

Work History

Behavior Technician (ABA Therapy)

Brennan Behavior Group
New Orleans
05.2025 - Current
  • Implemented individualized behavior intervention plans for diverse clients.
  • Maintained detailed session records, including progress notes, daily logs, incident reports, and program updates, to track client development and inform treatment adjustments.
  • Managed crises during client sessions using de-escalation techniques like redirection and calming strategies, ensuring client safety and promoting a positive therapeutic environment.

Manager

Creole Creamery
New Orleans
09.2022 - Current
  • Oversaw daily operations in a fast-paced ice cream production environment.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.

Assistant Manager

Edgar's Bakery
Tuscaloosa
11.2019 - 04.2021
  • Resolved customer complaints and ensured satisfaction through effective communication, enhancing customer loyalty.
  • Managed inventory levels and coordinated supply orders to ensure optimal stock availability.
  • Delivered orders promptly to other company locations, supporting operational efficiency.

Education

Bachelor of Science - Psychology

Loyola University, New Orleans
New Orleans, LA
05-2025

Skills

  • Behavior intervention planning
  • Crisis intervention
  • Behavior assessment
  • Treatment strategy
  • Progress tracking
  • Data analysis
  • Customer relationship management

Timeline

Behavior Technician (ABA Therapy)

Brennan Behavior Group
05.2025 - Current

Manager

Creole Creamery
09.2022 - Current

Assistant Manager

Edgar's Bakery
11.2019 - 04.2021

Bachelor of Science - Psychology

Loyola University, New Orleans
Laura Crowe