Laura-Marie Ferrier

Ensured compliance with quality standards and daily operational requirements

● Maintained consistent stock levels and monitor preparation processes

● Supervised and manage a team of 10+ employees daily, delegating tasks and providing guidance

● Oversaw inventory management and supply chain coordination to ensure efficient operations

• Screened applicants for open positions monthly, paying attention to detail and clearly communicating job requirements to potential candidates

● Managed and organized quality assurance documentation to ensure compliance with industry standards and regulations.

● Collaborated with cross-functional teams to maintain quality control and streamline documentation processes.

● Conducted audits of records and documents to ensure accuracy and completeness, improving departmental efficiency.

● Assisted in the implementation of process improvements, contributing to the overall effectiveness of the quality assurance team.

● Provided excellent customer service to 50+ patrons per shift in a fast-paced, time-intense environment.

● Demonstrated keen attention to detail by managing financial transactions totaling up to $2,000.

● Trained 2+ new employees each month on business operations and offered constructive feedback.

● Successfully and consistently upsold desserts, appetizers, and special promotions.

● Collaborated with clients and event managers to ensure smooth event setup, including bar arrangements, table service, and beverage offerings.

● Engaged with clients and guests to deliver a memorable experience, answering questions and accommodating special requests.

● Handled guest complaints professionally and resolved issues swiftly to maintain a positive atmosphere.