Laura Riggs
Houma
Summary
Dynamic customer service professional with a proven track record at Piggly Wiggly Supermarket, enhancing customer satisfaction through effective complaint resolution and attentive service. Skilled in cash handling and inventory management, I consistently exceed expectations while maintaining a reliable and organized environment, fostering loyalty and a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Bourgeois Meat Market
04.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Wesley Landeche Sales and Service
01.2023 - 04.2025
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
Produce Manager
Piggly Wiggly Supermarket
03.2020 - 12.2022
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
Education
High School Diploma -
Tell City High School
Tell City, IN05-1998
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Customer focus
- Inventory management
- Attention to detail
- Multitasking and organization
Timeline
Customer Service Cashier
Bourgeois Meat Market
04.2025 - Current
Customer Service Cashier
Wesley Landeche Sales and Service
01.2023 - 04.2025
Produce Manager
Piggly Wiggly Supermarket
03.2020 - 12.2022
High School Diploma -
Tell City High School
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