Laura Jett Roland
Saint Francisville
Summary
It would be an honor to serve at the Saint Francisville Inn pool house. I enjoy serving and attending to customers. I would greatly appreciate a summer job!
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fuzziwig's Candy Factory & Sweets
Steamboat Springs
12.2024 - 05.2025
- Provided exceptional customer service to ensure customer satisfactIon
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Food Service Worker
Heirloom Cuisine
Saint Francisville
05.2023 - 09.2023
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Maintained a friendly attitude towards customers at all times.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Delivered food orders to tables in a timely manner according to company standards.
- Greeted customers and answered questions about menu items.
- Conducted regular checks on customer satisfaction levels during meal service.
- Ensured that each table was properly set before seating guests.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Bussed and reset tables in an orderly fashion.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Maintained cleanliness of restaurant dining area throughout shift.
- Provided quick and efficient clearing of tables between courses.
- Provided assistance to other bussers or waitstaff when needed.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Wiped down and cleaned chairs, booths, and highchairs.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
Education
Steamboat Mountain School
Steamboat Springs, CO05-2026
Skills
- Multi-task management
- Problem solving
- Product knowledge
- Empathy and patience
- Money handling
- Verbal and written communication
- Staff education and training
- Adaptability and flexibility
- Customer relations
- Decision-making
- Staff training
- Quality control
- Critical thinking
- Assertiveness
- Brand representation
Timeline
Customer Service Representative
Fuzziwig's Candy Factory & Sweets
12.2024 - 05.2025
Food Service Worker
Heirloom Cuisine
05.2023 - 09.2023
Steamboat Mountain School
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