Lauren Achord
Walker
Summary
Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Server Trainer
Walkons Sports Bar and bistro
Alexandria
01.2021 - Current
- Trained new servers on menu items and service standards at Walkons Sports Bar.
- Guided staff in proper cash handling and point-of-sale system usage.
- Demonstrated effective communication and teamwork in high-pressure environments.
• Creating a friendly and positive work environment
• Tending to guest wants and needs timely , and efficiently
• Fast paste work environment .
• Problem solving and tending to guest accordingly.
Customer Care Representative
Dental Clinic
Alexandria
01.2018 - 03.2020
- Assisted patients with appointment scheduling and confirmation calls.
- Addressed patient inquiries and resolved issues promptly and professionally.
- Managed patient records using electronic health record systems efficiently.
Caregiver
Harvest Manner
Denham Springs
05.2015 - 03.2017
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Prepared nutritious meals tailored to individual dietary needs and preferences.
Education
Denham Springs Highschool
Denham Springs, LouisianaSkills
- Training facilitation
- Cash handling
- Point-of-sale systems
- Menu knowledge
- Scheduling appointments
- Handling documents
- Working in a high speed work environment
- Handling patients with care and knowledge
- Working with patients, handling patients with disabilities
- Creating a friendly and welcoming work environment
- Charting information for patients
- Handling hard work environment situations with rational decision making and understanding of rules and regulations
- Doing whatever is needed of me on the job
- Respecting patients , co workers and management
- Acknowledging growth in the company
- Open minded to learning new things
- Getting to work on time and finishing what needs to be done on a work day shift
- Talking and speaking with patients with kindness and efficiency of the job
- Able to learn quick and willing to do whatever it takes to get the job done accurately
- Working with computers
- Documenting efficiently
- Doing my work accurately
References
References available upon request.
Timeline
Server Trainer
Walkons Sports Bar and bistro
01.2021 - Current
Customer Care Representative
Dental Clinic
01.2018 - 03.2020
Caregiver
Harvest Manner
05.2015 - 03.2017
Denham Springs Highschool