Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Patient Services 'Together for Better' Award, 2022
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Lauren Camardelle

Westwego

Summary

Field Senior I Nurse Ambassador at IQVIA with a proven track record in patient education and access support. Skilled in effective cross communication with patients and insurance specialists to ensure timely drug access and therapy, I enhance satisfaction by empowering individuals in their treatment journeys. Committed to continuous learning, I leverage my adaptability to improve patients' knowledge of their disease process, drug method of action, therapy management, and drug affordability, access and reimbursement.

Overview

25
25
years of professional experience

Work History

Field Nurse Ambassador, Senior I

IQVIA
10.2016 - Current
  • Educate patients and caregivers on disease processes, medications, plans of care and individualized treatment plans.
  • Comply with applicable legal requirements for HIPAA and documentation standards.
  • Review prescribed drug to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications.
  • Observe confidentiality safeguards for all patient-related information.
  • Provide emotional support to patients and families during difficult situations, fostering trust and open communication.
  • Enhance patient satisfaction by building strong relationships and addressing individual concerns.
  • Participate in continuing education and training to stay current on industry trends and advancements in healthcare delivery systems.
  • Educate patients to make informed decisions about their health.
  • Explain the disease process, medication method of action, and side effects to patients in easy-to-understand terms.
  • Follow all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Equip patients with tools and knowledge needed for empowerment of their treatment journey.

Registered Nurse, PACU

West Bank Surgical Center
09.2009 - 10.2016
  • Admitted and prepped patients for surgery following doctor's orders, and provided post-op care and discharge instructions once criteria was met.
  • Reduced complications by promptly identifying and addressing post-operative issues.
  • Enhanced patient recovery by providing comprehensive post-anesthesia care and monitoring vital signs.
  • Decreased medication errors by meticulously administering medications following proper protocols and verifying dosages.
  • Provided emotional support to patients and their families during the recovery process, easing anxiety related to surgery outcomes.
  • Assisted physicians with bedside nerve blocks in the pre-op setting.
  • Ensured continuity of care by effectively documenting patient assessments, interventions, responses, and progress in medical record.
  • Improved patient satisfaction through compassionate nursing care and effective communication with patients, families, and healthcare teams.
  • Increased quality of care by participating in ongoing professional development opportunities related to PACU nursing practice.
  • Streamlined the discharge process for PACU patients, ensuring thorough education on home care instructions.
  • Maintained a safe environment for patients by adhering to infection control policies and regulatory guidelines.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Registered Nurse, Part-Time

Medfusion Rx
01.2014 - 07.2015
  • Home injection training, including educating patients on disease process and medication method of action.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Software Engineer

Northrop Grumman Information Technology
05.2000 - 07.2006
  • Installed and maintained AIM Database Program on user's desktops.
  • Created database reports for engineering users.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved software issues.
  • Collaborated with cross-functional teams to develop and implement new features, enhancing product functionality and user experience.
  • Assisted end-users in maximizing productivity by providing timely support and training on software tools.

Education

Immaculata High School
Marrero, LA

Associate of Science - Registered Nurse

Delgado Charity School of Nursing
New Orleans, LA
05-2008

Bachelor of Arts - Journalism

Louisiana State University
Baton Rouge, LA
05-1990

Skills

  • Field and virtual patient education
  • Excellent communication
  • Teamwork and collaboration
  • Time management
  • Adaptability and flexibility
  • Self motivation
  • Written communication
  • Microsoft Office
  • Salesforce

Accomplishments

    Recipient of Patient Services' 'Together for Better' Award, 2022

    Promoted to Senior I Ambassador 2023

    Served as Mentor to new ambassador 2021

Timeline

Field Nurse Ambassador, Senior I

IQVIA
10.2016 - Current

Registered Nurse, Part-Time

Medfusion Rx
01.2014 - 07.2015

Registered Nurse, PACU

West Bank Surgical Center
09.2009 - 10.2016

Software Engineer

Northrop Grumman Information Technology
05.2000 - 07.2006

Immaculata High School

Associate of Science - Registered Nurse

Delgado Charity School of Nursing

Bachelor of Arts - Journalism

Louisiana State University

Patient Services 'Together for Better' Award, 2022

I exemplified all areas of the Ambassador Program Pyramid of Purpose (values, mission, goals, compass and purpose) in my contributions to patients, teammates, and the program overall.

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Lauren Camardelle