Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Dewhirst

Denham Springs

Summary

Dynamic sales leader with extensive experience at Verizon Wireless, excelling in customer service and team motivation. Proven track record of exceeding sales targets and enhancing client satisfaction through strategic relationship building. Skilled in money handling and retail operations, consistently driving revenue growth while fostering a positive team environment.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Verizon Wireless
08.2023 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Representative Team Leader

Verizon Wireless
07.2016 - 08.2023
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.

Sales Representative

Verizon Wireless
06.2014 - 07.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Sales Representative

Best Buy
04.2014 - 06.2016
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Resolved customer complaints professionally, turning potentially negative situations into opportunities for positive growth.

Education

No Degree - Business Management

Navarro College
Waxahachie, TX

High School Diploma -

Hanson Memorial High School
Franklin
05-2009

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Task delegation
  • Retail operations
  • Sales growth

Timeline

Assistant Manager

Verizon Wireless
08.2023 - 04.2024

Sales Representative Team Leader

Verizon Wireless
07.2016 - 08.2023

Sales Representative

Verizon Wireless
06.2014 - 07.2016

Sales Representative

Best Buy
04.2014 - 06.2016

No Degree - Business Management

Navarro College

High School Diploma -

Hanson Memorial High School

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Lauren Dewhirst