Lauren McAllister
Haughton
Summary
Dedicated paralegal experienced in administrative support and problem-solving. Skilled in Microsoft Office and case management software, effectively managing deadlines while maintaining exceptional attention to detail and professional communication.
Overview
7
7
years of professional experience
Work History
Server
Flying Heart Brewing
Bossier
05.2019 - 08.2021
- Clear verbal communication with customers and team members
- Active listening to understand needs quickly
- Professional phone-style communication (tone, clarity, courtesy)
- Relaying information accurately between customers and staff
- Quickly addressing customer concerns and finding solutions
- Thinking on your feet in high-pressure situations
- Adapting to unexpected changes or busy periods
- Reliability and punctuality
- Strong work ethic
- Ability to stay composed under pressure
- Positive attitude and customer-first mindset
Receptionist
The Cook Law Firm
Haughton
08.2021 - 07.2023
- Greeting and assisting visitors in a professional manner
- Managing high-volume phone calls and directing inquiries
- Customer service and conflict resolution
- Maintaining a welcoming and organized reception area
- Handling guest check-in/check-out procedures
- Scheduling appointments and calendar management
- Data entry and recordkeeping
- Filing (digital and physical documents)
- Mail handling and distribution
- Office supply inventory management
- Strong verbal and written communication
- Professional phone etiquette
- Interpersonal skills and client relationship building
- Coordination with internal departments and staff
- Microsoft Office (Word, Excel, Outlook)
- Office equipment (multi-line phone systems, printers, copiers, scanners)
- Email and scheduling tools like Microsoft Outlook and Google Workspace
- Front desk or visitor management systems
Paralegal
The Cook Law Firm
Haughton
07.2023 - Current
- Microsoft Office (Word, Excel, Outlook)
- Case management software
- Document management systems
- Data entry and recordkeeping accuracy
- Attention to detail
- Organization and multitasking
- Time management in deadline-driven environments
- Problem-solving and critical thinking
- Professional communication
Education
Associate of Science - General Studies
Bossier Parish Community College
Bossier05-2027
Skills
- Client communication
- Office administration
- Document drafting
- Calendar management
- Administrative support
- File organization
Timeline
Paralegal
The Cook Law Firm
07.2023 - Current
Receptionist
The Cook Law Firm
08.2021 - 07.2023
Server
Flying Heart Brewing
05.2019 - 08.2021
Associate of Science - General Studies
Bossier Parish Community College