Lauren Pattison
Covington
Summary
Organized and reliable Deputy Clerk skilled in case file management and maintaining legal records. Strong attention to detail and commitment to compliance, ready to contribute to improved operational efficiency and exceptional customer service.
Overview
15
15
years of professional experience
Work History
Deputy Clerk
St. Tammany Parish Clerk of Court
Covington
05.2017 - 06.2026
- Processed legal documents for court filings and maintained accurate records.
- Assisted in managing case files and ensuring compliance with local regulations.
- Provided customer service support by answering inquiries and guiding visitors appropriately.
- Maintained filing systems for legal documents, ensuring organization and accessibility.
- Supported the preparation of court proceedings by gathering necessary documentation.
- Conducted data entry into case management systems with attention to detail.
- Responded to inquiries from citizens regarding city services or regulations.
- Assisted in preparing and maintaining official records, documents, and reports.
- Organized the filing system of contracts, deeds, resolutions, ordinances, and other legal documents.
- Managed the front desk reception area; answered telephone calls.
- Ensured that all financial transactions were properly recorded and reported.
- Coordinated with various departments to ensure compliance with local laws and regulations.
- Greeted visitors; provided information regarding city services or operations.
- Created spreadsheets to track budgets and expenditures.
- Assisted with administration of municipal elections by collecting and counting ballots.
- Fulfilled public information requests related to ordinances and resolutions.
- Reviewed incoming correspondence for accuracy and completeness.
- Researched relevant state statutes related to city operations.
- Operated cash register to process cash, check, and credit card transactions.
- Supported office clerical functions using word processing and other software, email and office machines.
- Communicated with customers and employees to answer questions or explain information.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Typed, formatted and edited correspondence and other documents.
- Delivered messages and ran errands.
- Copied, sorted and filed records of office activities and business transactions.
- Trained staff members to perform work activities and use computer applications.
- Computed, recorded and proofread data or reports.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Mail Order Clerk
Brand Direct Health
Mandeville
01.2013 - 11.2016
- Processed customer orders accurately and efficiently using company order management system.
- Assisted customers with inquiries regarding products and order statuses.
- Collaborated with warehouse team to streamline packing and shipping operations.
- Managed returns and exchanges, ensuring compliance with company policies.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Contacted customers when necessary to clarify order details or resolve discrepancies.
- Provided feedback on ways to enhance customer service experience.
- Ensured compliance with applicable laws, regulations, policies, and procedures when handling orders.
- Maintained updated records of all transactions in the database system.
- Researched customer inquiries about past purchases.
- Checked customer information for accuracy and completeness before processing orders.
- Received incoming orders via mail, email, or telephone and entered them into the system.
- Calculated shipping costs using online postage services or internal software programs.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Provided assistance to customers regarding product availability, shipping methods, and pricing information.
- Participated in team meetings to discuss new processes or techniques that could improve efficiency.
- Verified credit card payments with issuing banks to ensure payment authorization.
- Monitored inventory levels on a regular basis to ensure sufficient stock is available for customer orders.
- Attended training sessions on new systems or procedures related to order fulfillment.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated and maintained mailing lists, ensuring accuracy and confidentiality.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Drove customer feedback to deliver information to management for corrective action.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Verified client information and validated data before creating shipping paperwork and internal documents.
Medical Biller and Coder
Intra-Operative Monitoring
Covington
03.2011 - 02.2013
- Processed medical claims for various healthcare services and procedures.
- Reviewed patient records for accurate coding and billing preparation.
- Utilized electronic health record systems for data entry and retrieval.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Maintained compliance with industry regulations and coding standards.
- Managed denial appeals and resubmission of claims effectively.
- Ensured timely filing of all claims within established guidelines.
- Filed and submitted insurance claims.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Verified accuracy of patient information and insurance data in billing system.
- Submitted claims to insurance companies electronically or by mail.
- Provided customer service support to patients regarding billing inquiries.
- Assessed medical codes on patient records for accuracy.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
- Developed an understanding of how various insurance plans process claims for reimbursement purposes.
- Tracked details such as authorizations, pre-certifications or referrals required prior to service delivery.
- Expertly assigned charges and payments for medical procedures.
- Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
- Documented and filed patient data and medical records.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Responded promptly to requests from insurance companies regarding clarification on claim submissions.
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
- Quickly responded to staff and client inquiries regarding CPT codes.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Entered coded data into electronic health record (EHR) systems.
- Utilized coding software and tools efficiently to expedite the coding process.
- Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
- Coordinated with billing department to clarify billing issues related to coding.
- Maintained positive working relationship with fellow staff and management.
- Compiled and coded patient data using standard classification systems.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Streamlined day-to-day office processes to meet long-term goals.
- Safeguarded medical records to maintain patient confidentiality.
- Pulled patient records and transferred information to appropriate parties.
- Located and retrieved files, assisting public with general information.
Education
Certificate of Achievement For Medical Office & Health Information Technician -
Delta College of Arts & Technology, Inc
Covington, LA08-2010
High School Diploma -
Covington High School
LA05-2004
Skills
- Legal document processing
- Case file management
- Customer service
- Communication skills
- Attention to detail
- Team collaboration
- Conflict resolution
- Legal terminology
- Document preparation
- Document management
- Records retrieval
- Cash management
- Relationship building
- Scanning and copying
- Record preparation
- Proofreading
- File and database management
- Peer relationships
- File maintenance
- Database entry
- Telephone etiquette
- Quality management
- Mail handling
- Billing and coding
- Typing speed
- Database management
- Schedule and calendar management
- Verbal and writing communication
- Processing mail
- Basic accounting
- Serve customer needs
- Decision-making
- Microsoft office
- Problem-solving aptitude
- Service oriented
- Interpersonal communication
- Information processing
- Excellent communication
- Confidentiality
- Research
- Cash handling
- Mail sorting
- Fine collection
- Customer satisfaction
- Prioritization
- Handling payments
- Spreadsheet development
References
References available upon request.
Timeline
Deputy Clerk
St. Tammany Parish Clerk of Court
05.2017 - 06.2026
Mail Order Clerk
Brand Direct Health
01.2013 - 11.2016
Medical Biller and Coder
Intra-Operative Monitoring
03.2011 - 02.2013
Certificate of Achievement For Medical Office & Health Information Technician -
Delta College of Arts & Technology, Inc
High School Diploma -
Covington High School