Lauren Romero
Lafayette
Summary
Skilled Appliance Repair Technician with strong diagnostic and troubleshooting abilities. Experienced in preventative maintenance and customer service, ensuring optimal appliance performance and customer satisfaction.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Appliance Repair Technician
Wallace Appliance Repair
426 Gazette Rd
01.2023 - Current
- Diagnosed appliance issues utilizing specialized tools and equipment.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Repaired refrigerators, washers, and dryers according to manufacturer guidelines.
- Disassembled broken and defective equipment to facilitate repairs.
- Replaced defective wiring in appliances to restore proper function. and other parts.
- Adjusted valves, belts, switches, and controls to enhance appliance functionality. to ensure optimal performance.
- Installed new appliances according to manufacturer specifications.
- Performed preventative maintenance on all types of appliances.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
- Identified potential issues in appliances preemptively, reducing likelihood of future breakdowns.
- Provided detailed estimates of repair costs, enabling customers to make informed decisions.
- Consulted with customers to clarify repair processes and offered tailored recommendations to enhance appliance longevity.
- Provided exceptional customer service during on-site visits and follow-ups.
- Educated customers about proper care of their appliances.
- Followed up with customers after service call completion.
- Resolved customer complaints in a timely manner.
- Collaborated with team members to enhance repair techniques and optimize workflows.
- Trained new technicians on safety protocols and repair procedures.
- Assisted in training new technicians on repair techniques.
- Maintained records of service calls made including customer contact information.
- Conducted circuit tests to identify electrical shorts and grounding issues. to locate shorts and grounds.
- Recommended replacement parts and routine maintenance.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Completed documentation for service requests and repairs accurately.
- Provided technical support over the phone for customers who need assistance with their appliances.
Lead Appliance Repair Technician
A&L Appliance Repair and Installation
1041 Gloria Kern Dr
09.2009 - 12.2022
- Diagnosed appliance issues using manufacturer guidelines and diagnostic tools.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Repaired various appliances including refrigerators, washers, and dryers efficiently.
- Repaired refrigerators by replacing worn gaskets or thermostats.
- Replaced defective wiring in appliances to restore functionality. and other parts.
- Installed appliances according to safety standards and manufacturer specifications.
- Installed new appliances according to manufacturer specifications.
- Maintained detailed service records for customer interactions and repairs to ensure quality and accountability.
- Maintained records of service calls made including customer contact information.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
- Inspected, tested, and repaired electrical components of appliances.
- Performed preventative maintenance on all types of appliances.
- Educated customers about proper care of their appliances.
- Communicated effectively with customers regarding repair processes and appliance care.
- Provided customers with estimates of repair costs.
- Recommended replacement parts and routine maintenance.
- Identified potential issues that may arise with an appliance before completing a repair.
- Disassembled broken and defective equipment to facilitate repairs.
- Adjusted valves in appliances to optimize performance and efficiency, belts, switches, and controls to ensure optimal performance.
- Conducted circuit tests to locate shorts and grounds.
- Documented all work performed in accordance with company policies and procedures.
- Collaborated with team members to enhance repair workflows, improving service efficiency and response times.
- Trained new technicians on best practices for appliance repairs and installations.
- Assisted in training new technicians on repair techniques.
- Connected wiring to a variety of electronic components.
- Assembled appliance components following installation instructions.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Followed up with customers after service call completion.
- Resolved customer complaints in a timely manner.
- Resolved customer issues through effective solutions, ensuring customer satisfaction and repeat business.
- Assisted customers with product inquiries and service options during inbound calls.
- Provided technical support over the phone for customers who need assistance with their appliances.
- Ordered supplies, tools and equipment to complete repairs.
- Handled high call volumes while maintaining professionalism and patience.
- Documented customer feedback for continuous improvement in service delivery.
- Documented customer feedback for continuous improvement in service delivery.
- Diagnosed operational issues to identify root causes and implement solutions.
- Utilized diagnostic tools to assess equipment performance and functionality.
- Documented troubleshooting procedures to enhance knowledge sharing within the team.
- Provided training for team members on effective troubleshooting techniques.
Education
Associate of Applied Science - Forensic Science
Commonwealth Institute
Houston, TX12-2015
Skills
- Appliance installation
- Diagnostic troubleshooting
- Electrical repairs
- Preventative maintenance
- Field support
- Customer service
Certification
- EPA Section 608 Certification
Timeline
Appliance Repair Technician
Wallace Appliance Repair
01.2023 - Current
Lead Appliance Repair Technician
A&L Appliance Repair and Installation
09.2009 - 12.2022
Associate of Applied Science - Forensic Science
Commonwealth Institute